Years of healthcare leadership & clinical experience
Work History
Assistant Unit Director-Perianesthesia
University of California-San Francisco
San Francisco, CA
05.2019 - Current
Responsible for managing over 100 FTE including RN, PCA and administrative personnel.
Lead Flow Project to improve OR start times from 2-8% to 52-82% daily.
Active member of the Magnet Hospital Standards Committee and the Medication Infusion Device Committee.
Responsible in promoting an environment for shared governance in nursing practice and exchange of ideas to continually improve nursing, physician and leadership relationship and limit burnout.
Accountable for the quality, safety, and cost-effectiveness of patient care and adhere to Magnet Hospital Standards.
Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
Oversaw business-wide changes to modernize procedures and organization.
Health Operations Manager/Clinical Nurse Supervisor
Veterans Affairs Medical Center
03.2015 - 05.2019
Responsibilities include the management of all the patient care departments, ensuring appropriate quality of care and compliance with regulations.
Nominated by the Associate Director for Patient Care/Nurse Executive to attend The VA Inpatient Flow Academy which accepted 30 leaders nationally and was recognized by the hospital director and Chief of Staff for the projects I lead.
I was the project leader for the redesign of the Transfer Center, Utilization Review and the Central Nursing Staffing office to decrease spending and waste of over $1.5 million over two fiscal quarters.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Created and implemented aggressive action plan to address pressing cost control needs.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Charge Registered Nurse, ICU, Nurse Practitioner
VA Medical Center
San Francisco, CA
01.2009 - 03.2015
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
Strengthened unit care standards and policies with focus on patient safety and dignity.
Teamed with physicians to provide comprehensive patient care, referrals and high-risk management strategies.
Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
Ordered and interpreted diagnostic tests to develop and implement treatment plans.
Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
Sr. Clinical Quality Improvement Consultant
Stanford Medical Center
Stanford, CA
03.2015 - 07.2017
In charge of Professional Practice Evaluation Committees (PPEC) quality councils for all attending physician provider with more than 12 hospital specialties/departments (Psychiatry, CT/ Vascular/General/Neuro Surgery, Cardiology Service line-inpatient/outpatient, Pathology, Medicine Specialty, GYN, ED, ICU, IR/RAD).
Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
Educated employees on specific QA standards and confirmed maintenance of standards.
Major- Director of Nursing/Nurse Practitioner
United States Air Force
07.2011 - 01.2014
Clinical expert-with leadership experience in various outpatient/ambulatory clinics to ensure improved clinical practices, services and operations by designing and implementing processes, procedures and methodologies to evaluate and improve patient care.
Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
Designed and implemented standards of care for nursing and patient care.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Investigated and reported all incidents per hospital policies.
Spearheaded and implemented new projects to expand scope of engagement.
Identified new areas of scientific research and provided internal training.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Nurse Manager
Emergency Department
Soledad, CA
01.2008 - 03.2010
And ambulatory clinics.
Provided expertise and leadership in health policy development, nursing education, nursing licensing and nursing clinical evaluation.
Supervised, directed and motivated high-quality performance from nursing staff.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Evaluated skills of all nursing personnel and verified staff certifications for validity.
Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
Exercised exemplary clinical judgment when making care decisions.
Actively engaged and participated in consults, patient care plan development and patient monitoring.
Delivered expert case management, milieu management, medication administration and emergency intervention.
Conducted patient assessments and developed treatment plans.
Reviewed department performance and adjusted coverage to compensate for changing conditions.
RN, ICU
North Vista Hospital
North Las Vegas, NV
03.2007 - 01.2008
Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
Followed all HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
Maintained respectful treatment environment that honored patients' and families’ cultural and religious traditions and preferences.
Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
Education
Doctor of Nursing Practice - Nursing Administration
University Of California, San Francisco
San Francisco, CA
03.2021 - 05.2023
MBA - Business Administration And Management
University Of Nevada - Reno
Reno, NV
08.2016 - 08.2018
Certificate - Business Administration
Stanford University
Stanford, CA
08.2017 - 08.2018
Master of Science - Family Practice Nurse Practitioner
Western University Of Health Science
Pomona, CA
08.2009 - 09.2010
Master of Science - Nursing Administration
Touro University
Henderson, NV
08.2006 - 09.2007
Bachelor of Science - Nursing
Touro University
Henderson, NV
08.2005 - 01.2007
Bachelor of Science - Business Administration And Management
Nevada State College At Henderson
Henderson, NV
08.2003 - 08.2018
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Additional Information
Registered Nurse (RN) License: State of California & Illinois Exp:01/2023
State of California- Family Nurse Practitioner (FNP) license-certified #20405 Exp: 01/2023
Foundations 2 Academic Advisor at School of Medicine, University of California, San FranciscoFoundations 2 Academic Advisor at School of Medicine, University of California, San Francisco
Inpatient Psychiatric Nurse at University of California, San Francisco (UCSF)Inpatient Psychiatric Nurse at University of California, San Francisco (UCSF)