Sam Vallejo
Olmsted Falls
Summary
Dynamic and dependable professional with a strong background in customer service at Cleveland Clinic. Proven ability to solve problems and collaborate effectively in high-pressure environments. Recognized for exceptional teamwork and active listening skills, ensuring outstanding patient care and guest satisfaction. Committed to maintaining a positive atmosphere while managing multiple tasks efficiently.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCNA
Cleveland Clinic
Cleveland, OH
07.2024 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Participate in professional communications with others in the unit to ensure appropriate and outstanding patient care.
- Ensure accurate and honest charting to ensure patients are receiving appropriate interventions.
Server
Aladdin Mediterranean Restaurant
Strongsville, OH
05.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining service quality.
- Collaborated with kitchen staff to streamline order delivery and enhance meal presentation.
- Trained new servers on restaurant policies, menu items, and customer interaction techniques.
Team Member
Regal Cinemas
Westlake, OH
12.2017 - 12.2020
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction at all times.
- Operated point-of-sale systems accurately, processing transactions and managing cash responsibly.
- Collaborated with team members to maintain cleanliness and organization of theater facilities and equipment.
- Assisted in training new employees on operational procedures and customer service standards.
Team Member
Swensons Drive-Ins
North Olmsted, OH
06.2016 - 12.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
No Degree - Chemical Engineering
University of Toledo
Toledo, Ohio, OH06-2024
No Degree - Chemical Engineering
University of Toledo
Toledo, Ohio, OH06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Active listening
- Decision-making
- Calm under pressure
Certification
BLS certification
Languages
English
Native or Bilingual
Timeline
PCNA
Cleveland Clinic
07.2024 - Current
Server
Aladdin Mediterranean Restaurant
05.2022 - Current
Team Member
Regal Cinemas
12.2017 - 12.2020
Team Member
Swensons Drive-Ins
06.2016 - 12.2018
No Degree - Chemical Engineering
University of Toledo
No Degree - Chemical Engineering
University of Toledo