Overview
Work History
Education
Skills
Timeline
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Sam Vester

Cincinnati,Ohio

Overview

7
7
years of professional experience

Work History

Technical Specialist

Apple
07.2019 - 03.2024
  • Exceeded expected performance metrics for session duration and customer satisfaction
  • Fostered a personal connection with each customer to improve the relationship between customer and company
  • Navigated complex hardware and software issues and provide streamlined solutions
  • Remedied customer service issues increasing overall customer satisfaction
  • Guided new employees by answering technical questions, sharing experience, and talking through issues

Server, Back of House, Bartender

Pies and Pints
07.2017 - 07.2019
  • Seated and served guests, took orders, and cleared tables with consistent, quick pace
  • Managed the meals of up to 40 people simultaneously
  • Knowledgably recommended food menu items and beers from a consistently rotating list of 75+ beers

Shift Manager, Sandwich Artist, Delivery Driver

Jimmy Johns
03.2017 - 07.2017
  • Oversaw all employee activity for the store ensuring smooth operation of sandwich and bread production
  • Balanced cash drawers and safe at the end of each shift
  • Audited supply of raw materials, cleanliness of storage and food prep areas
  • Maximized sandwich output by recognizing employees strengths and changing their position accordingly

Education

Bachelor of Business Administration - Finance

UNIVERSITY OF CINCINNATI, CARL H. LINDNER COLLEGE OF BUSINESS
Cincinnati, Ohio
08-2025

Skills

    Customer Service

    Problem Solving

    Communication

    Troubleshooting

Timeline

Technical Specialist

Apple
07.2019 - 03.2024

Server, Back of House, Bartender

Pies and Pints
07.2017 - 07.2019

Shift Manager, Sandwich Artist, Delivery Driver

Jimmy Johns
03.2017 - 07.2017

Bachelor of Business Administration - Finance

UNIVERSITY OF CINCINNATI, CARL H. LINDNER COLLEGE OF BUSINESS

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Sam Vester