Sam Vester
Cincinnati,Ohio
Overview
7
7
years of professional experience
Work History
Technical Specialist
Apple
07.2019 - 03.2024
- Exceeded expected performance metrics for session duration and customer satisfaction
- Fostered a personal connection with each customer to improve the relationship between customer and company
- Navigated complex hardware and software issues and provide streamlined solutions
- Remedied customer service issues increasing overall customer satisfaction
- Guided new employees by answering technical questions, sharing experience, and talking through issues
Server, Back of House, Bartender
Pies and Pints
07.2017 - 07.2019
- Seated and served guests, took orders, and cleared tables with consistent, quick pace
- Managed the meals of up to 40 people simultaneously
- Knowledgably recommended food menu items and beers from a consistently rotating list of 75+ beers
Shift Manager, Sandwich Artist, Delivery Driver
Jimmy Johns
03.2017 - 07.2017
- Oversaw all employee activity for the store ensuring smooth operation of sandwich and bread production
- Balanced cash drawers and safe at the end of each shift
- Audited supply of raw materials, cleanliness of storage and food prep areas
- Maximized sandwich output by recognizing employees strengths and changing their position accordingly
Education
Bachelor of Business Administration - Finance
UNIVERSITY OF CINCINNATI, CARL H. LINDNER COLLEGE OF BUSINESS
Cincinnati, Ohio08-2025
Skills
Customer Service
Problem Solving
Communication
Troubleshooting
Timeline
Technical Specialist
Apple
07.2019 - 03.2024
Server, Back of House, Bartender
Pies and Pints
07.2017 - 07.2019
Shift Manager, Sandwich Artist, Delivery Driver
Jimmy Johns
03.2017 - 07.2017
Bachelor of Business Administration - Finance
UNIVERSITY OF CINCINNATI, CARL H. LINDNER COLLEGE OF BUSINESS