Sam Ward
Mobile,AL
Summary
Proven leader in customer service, adept at problem-solving and cash management, significantly improved customer satisfaction at Publix Supermarkets. Skilled in training and mentoring teams to excel in fast-paced environments. Achieved notable success in streamlining processes, enhancing service quality, and fostering a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Publix Supermarkets
06.2022 - Current
- provided excellent customer service by greeting customers, answering questions, assisting with product location, resolving issues, handling transactions at the register, and ensuring a positive shopping experience, all while maintaining a friendly and courteous demeanor
- Handles money services such as check cashing, lottery, gift cards, money orders and Western Union transactions.
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers, maintains office accountability and prepares deposits.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Cashier
Publix Supermarkets
11.2019 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Business Administration And Management
University of South Alabama
Mobile, AL05-2026
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Training and mentoring
- Cash management
Recognitions
- Employee of the Month June 2023.
- Employee of the Month February 2024.
- Role model performance evaluation 4 years in a row.
Timeline
Customer Service Supervisor
Publix Supermarkets
06.2022 - Current
Cashier
Publix Supermarkets
11.2019 - 06.2022
Bachelor of Science - Business Administration And Management
University of South Alabama
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