sam whang
South Pasadena,CA
Summary
Dynamic store manager with expertise in customer service, inventory management, and team leadership. Proven track record in driving sales growth through effective training and promotional strategies.
Overview
27
27
years of professional experience
Work History
Store Manager
Guadalajara Market
02.2010 - 10.2024
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented promotional strategies to enhance customer engagement and drive sales.
- Analyzed sales trends, adjusting product offerings to meet customer demands.
- Conducted regular performance evaluations, identifying areas for improvement among team members.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Developed staff schedules to ensure optimal coverage during peak business hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Manager
Cut Rate Business Systems
04.2005 - 12.2009
- Developed and implemented sales strategies to increase market share and drive revenue growth.
- Led cross-functional teams to optimize customer engagement and improve sales processes.
- Analyzed market trends to adjust product offerings and enhance competitive positioning.
- Mentored junior sales staff, fostering skill development and improving team performance.
- Cultivated relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Executed training programs on new products, enhancing knowledge across the sales team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sales Manager
Copier Elite
01.1998 - 03.2005
- Collaborated with marketing to align campaigns with sales objectives, maximizing outreach effectiveness.
- Monitored sales metrics, providing insights to senior management for strategic decision-making.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Executed training programs on new products, enhancing knowledge across the sales team.
- Drove sales by developing multi-million dollar contract sales.
Education
High School Diploma -
Diamond Bar High School
Diamond Bar, CANo Degree - Accounting
Cal State Fullerton
Fullerton, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Inventory control
- POS systems
Timeline
Store Manager
Guadalajara Market
02.2010 - 10.2024
Sales Manager
Cut Rate Business Systems
04.2005 - 12.2009
Sales Manager
Copier Elite
01.1998 - 03.2005
High School Diploma -
Diamond Bar High School
No Degree - Accounting
Cal State Fullerton