Sam Williams
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Facilities Manager
Extra Space Storage
01.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Compliance Auditor
Smart Financial
03.2018 - 01.2020
- Traveling to stores in various states to ensure that all Rules and Regulations concerning the sale and purchase of firearms are followed according to the laws.
- Analyzed all audit results and resolved all compliance issues.
- Maintained up-to-date knowledge of regulatory changes affecting the business.
- Working closely with ATF.
Auditor
Courtland Financiel
05.2011 - 03.2018
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Store Manager
Cash Box Pawn
03.2007 - 05.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree - General Studies
Southwest Texas State University
San Marcos, TXHigh School Diploma -
Bowie High School
Austin, TX05.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Facilities Manager
Extra Space Storage
01.2020 - Current
Compliance Auditor
Smart Financial
03.2018 - 01.2020
Auditor
Courtland Financiel
05.2011 - 03.2018
Store Manager
Cash Box Pawn
03.2007 - 05.2011
No Degree - General Studies
Southwest Texas State University
High School Diploma -
Bowie High School
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