Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sama Etienne

Hallandale,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, record keeping and multitasking abilities with solid history of success at and facilities.

Overview

2
2
years of professional experience

Work History

Security Officer

Premium
Newark, New Jersey
01.2024 - 05.2024
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Confirmed visitor identification prior to granting entry into the building.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored surveillance cameras and responded to suspicious activity.

Sales Associate

Party City
Miami , FL
08.2023 - 11.2023
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Guest Service Attendant

Universal Studios
Orlando, Florida
11.2022 - 02.2023
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Team Member

Kfc
Albertville, Alabama
01.2022 - 07.2022
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

John I Leonard High School
West Palm Beach, FL
05-2023

Skills

  • Surveillance monitoring
  • Incident investigation
  • Customer service
  • Hard working
  • Reliable
  • Bilingual
  • Outgoing
  • Fast learner
  • Honesty
  • Identification verification
  • Patrol operations

Languages

English
Full Professional
Creole
Professional

Timeline

Security Officer

Premium
01.2024 - 05.2024

Sales Associate

Party City
08.2023 - 11.2023

Guest Service Attendant

Universal Studios
11.2022 - 02.2023

Team Member

Kfc
01.2022 - 07.2022

High School Diploma -

John I Leonard High School
Sama Etienne