Samaiya Wallace
Atlanta,GA
Summary
Versatile and achievement-oriented professional with a background at Envoy Airlines, adept in safety regulation compliance and servant leadership. Excelled in enhancing customer satisfaction and operational efficiency across diverse roles, including security and management. Demonstrates critical thinking and a commitment to excellence, with a proven track record of improving service delivery and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Airlines
08.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Security Guard
Securitas Security Services USA
03.2022 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Warehouse Manager
Amazon
08.2021 - 03.2022
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Supervised warehouse operations by managing employees during shifts.
Fast Food Manager
Wendys Restaurant
04.2020 - 08.2021
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Westlake High School
Atlanta, GA05.2021
Skills
- Aviation Regulations
- Safety Regulation Compliance
- Critical Thinking
- Honesty & integrity
- Servant leadership
- Customer service
- Flexible & adaptable
- First-Aid intervention
Certification
- FAA Flight Attendant Certification - (08/2022)
Timeline
Flight Attendant
Envoy Airlines
08.2022 - Current
Security Guard
Securitas Security Services USA
03.2022 - 07.2022
Warehouse Manager
Amazon
08.2021 - 03.2022
Fast Food Manager
Wendys Restaurant
04.2020 - 08.2021
High School Diploma -
Westlake High School