Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saman Syed

Fort Worth

Summary

Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Solutions Specialist

XPO Logistics
03.2021 - 05.2025
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.

Customer Service Representative

Ryder Logistics
01.2020 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX

Skills

  • Utilized Salesforce platform effectively
  • Goal setting and achievement
  • Database maintenance
  • CRM software proficiency
  • Reporting and documentation
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Customer service excellence

Languages

Hindi
Full Professional
Urdu
Native or Bilingual

Timeline

Customer Solutions Specialist

XPO Logistics
03.2021 - 05.2025

Customer Service Representative

Ryder Logistics
01.2020 - 04.2021

Associate of Arts -

Tarrant County College

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