Samanda Ford
Cypress,TX
Summary
Result-driven Work From Home Agent with relevant experience in customer service, and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Educator
Cypress Fairbanks ISD
Cypress, TX
04.2022 - Current
- Maintained classroom environment to support effective learning experiences.
- Executed instructional and management processes for absent teachers.
- Implemented strategies to ensure all students had access to technology for educational purposes.
- Adapted instructional methods according to the changing needs of the school district.
- Managed classroom materials and equipment such as textbooks, laptops, projectors.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
Credentialing Specialist
Sutherland Global
Pittsford, NY
01.2020 - 03.2022
- Verified healthcare provider qualifications, licenses, and certifications through thorough assessment.
- Processed initial and re-credentialing applications to maintain compliance.
- Ensured adherence to regulatory and accrediting standards throughout credentialing procedures.
- Conducted primary source verification of credentials to uphold integrity and accuracy.
- Maintained accurate, up-to-date credentialing records for all providers.
- Monitored expiration dates of licenses and credentials to facilitate timely renewals.
- Assisted staff with renewal procedures to streamline processes.
- Identified and resolved discrepancies in documentation to enhance quality control.
Cashier
HEB
Cypress, Texas
08.2012 - 02.2016
- Balancing the cash register
- Interacting with customers on a daily basis
- Welcoming customers, answering their questions, and providing customers with advice or recommendations
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Bachelor's Degree - Interdisciplinary Studies
Prairie View A&M University
Prairie View, TX12.2020
Skills
- Attention to Detail
- Organizational Skills
- Technical Skills
- Customer Service Skills
Certification
TExES Content Exam: EC-6 Generalist, Prairie View A&M University, December 2020
Timeline
Educator
Cypress Fairbanks ISD
04.2022 - Current
Credentialing Specialist
Sutherland Global
01.2020 - 03.2022
Cashier
HEB
08.2012 - 02.2016
Bachelor's Degree - Interdisciplinary Studies
Prairie View A&M University
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