Samaneh Delara
Fort Worth
Summary
Consumer Banking Relationship Specialist with extensive experience at Bank OZK, recognized for exceptional customer engagement and relationship management. Proficient in SQL database management, contributing to effective teamwork and problem resolution. Consistently enhances customer satisfaction and loyalty through dedicated service and support.
Overview
11
11
years of professional experience
Work History
Consumer Banking Relationship Specialist
Bank OZK
Colleyville
08.2025 - Current
- Strengthened customer relationships through effective communication and tailored recommendations.
- Documented customer interactions with assessment tools for accurate record-keeping.
- Opened deposit accounts and processed transactions, ensuring accuracy and fraud prevention.
- Addressed client issues professionally and escalated complex matters for timely resolution.
- Collaborated with business partners to drive exceptional service outcomes.
- Organized promotional events to increase brand awareness among target audiences.
- Conducted research on new products for potential customers to enhance offerings.
- Provided exemplary service to customers, fostering long-term business relationships.
Personal Banker
PNC Bank
Fort Worth
02.2022 - 08.2025
- Building relationships with existing and prospective customers associated them with banking needs.
- Advising customers on various banking services, explaining about the credit card and loan services.
- Handles all areas of operations and managing customer bank account, opening, and closing services, resolving customer issues pertaining to banking account or service, referring customers to in-house financial specialists.
- Actively build relationships with internal and external business partners across all business lines.
- Extensive multi-tasking and money management.
- Manage and monitor the weekly shipment in and out of the currency.
- Work with team leaders and co-workers to ensure that relationship manager inquiries are addressed in a timely fashion.
- Notary Public, Texas, valid until 07/20/2026.
Travel Support Specialist
Navan
Dallas
02.2019 - 01.2020
- Facilitated correspondence between clients and team members to deliver app and travel support.
- Responded to client inquiries regarding travel and technology, assisting with changes and resolving issues.
- Provided exemplary customer service via chat, phone, and email through effective communication techniques.
- Collected customer feedback to address issues and ensure resolution of requests or questions.
- Utilized multiple systems to streamline support processes and enhance efficiency.
- Demonstrated strong multitasking abilities in a fast-paced environment.
Customer Service Agent
Envoy Airlines
Fort Worth
07.2015 - 02.2019
- Assisted over 1,000 passengers daily with travel reservations for 65 flights.
- Served as Ticket Counter Lead, training and mentoring new agents on responsibilities.
- Promoted and sold air travel services for Envoy, American Airlines, and contracted carriers.
- Prepared itineraries to optimize passenger routing to destinations.
- Computed fares, issued tickets, and processed refunds as per passenger needs.
- Booked hotels and provided vouchers during irregular operations and misconnects.
- Supported passengers requiring special assistance, including wheelchairs and sensory aid.
- Coordinated with operational groups to ensure timely departures and arrivals.
Education
B.A. - Business Management
University of Kar
Tehran, Iran05.2005
Skills
- Microsoft Office Suite
- Web service management
- Genesis and Edge expertise
- Sabre and Amadeus proficiency
- Data visualization with Tableau
- SQL database management
- Python programming
Languages
- Persian
- Turkish
- English, Fluent
- Persian, Fluent
- Turkish, Intermediate
Qualifications Summary
- Strong experience in customer relationships, Bank operation procedures, products, and services.
- Ability to work well independently with little to no supervision or incoordination of other team members.
- Extensive knowledge of transaction processing and accounting principles.
- Quick learner, exceptional problem solving and troubleshooting capabilities.
- Motivated and determined to deliver productive high quality, complete deliverables within deadlines with minimal supervision.
- Excellent communication skills and interpersonal abilities fostering positive, professional relationships.
- Familiar with state of Texas federal loan rules and regulations.
Timeline
Consumer Banking Relationship Specialist
Bank OZK
08.2025 - Current
Personal Banker
PNC Bank
02.2022 - 08.2025
Travel Support Specialist
Navan
02.2019 - 01.2020
Customer Service Agent
Envoy Airlines
07.2015 - 02.2019
B.A. - Business Management
University of Kar