Brandie Costner
Tontitown,AR
Summary
Driven and detail-oriented professional with a strong work ethic, demonstrated through a track record of efficiently managing customer relationships at Bank OZK and enhancing guest experiences at Geraldi's Italian Restaurant. Skilled in Microsoft Office and adept at communication, consistently exceeds objectives by leveraging organizational and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consumer Banking Relationship Specialist
Bank OZK
Fayetteville, AR
07.2022 - Current
- Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
- Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
- Open and service deposit accounts.
- Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
- Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to the next level of authority, as needed.
- Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
Medical Receptionist
Millennium Chiropractic Sports Medicine and Rehab
Fayetteville, AR
07.2021 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Managed multi-line phone system and pleasantly greeted patients
- Transcribed phone messages and relayed to appropriate personnel
Education
MBA - Entrepreneurship And Family Enterprise
Louisiana State University
Shreveport, LA12-2026
Bachelor of Science - Business Administration
Colorado Christian University
Denver, CO05-2007
Skills
- Organizational skills
- Microsoft proficient
- Detail-oriented
- Communication skills
- Time management
- Strong work ethic
- Multitasking
- Takes initiative
- Account management
- Customer service
- Attention to detail
- Customer data confidentiality
Certification
Notary Public
Timeline
Consumer Banking Relationship Specialist
Bank OZK
07.2022 - Current
Medical Receptionist
Millennium Chiropractic Sports Medicine and Rehab
07.2021 - 05.2022
MBA - Entrepreneurship And Family Enterprise
Louisiana State University
Bachelor of Science - Business Administration
Colorado Christian University