Samanntha Rodriguez
Tropical Smoothie Cafe
Salt Lake City
1
Certification
3
years of professional experience
Dynamic and results-driven Shift Leader with extensive experience excelling in team supervision and customer service. Proven ability to enhance operational efficiency and train staff effectively. Skilled in cash handling and conflict resolution, ensuring a positive guest experience while maintaining high service standards.
Work History
Shift Leader
1 Month- Supervised front-of-house and back-of-house operations to maintain smooth shift execution.
- Trained team members on service standards, food preparation, and proper station setup.
- Monitored order accuracy and speed to support consistent guest experience.
- Resolved customer concerns and escalated issues when needed to protect service quality.
Shift Lead
1 Year 4 Months- Supervised shift operations to maintain smooth service and team productivity.
- Trained new team members on smoothie prep, sandwich assembly, and POS procedures.
- Monitored food safety, sanitation, and café cleanliness throughout service.
- Managed cash handling, register accuracy, and guest transactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed daily inventory and store produce ordering.
- Completed multiple managerial tasks when management was short.
Sales Associate
5 Months- Replenished shelves and corrected out-of-stock areas to support daily operations
- Maintained clean, zoned, and safe aisles throughout assigned department
- Communicated pricing, promotions, and product details to improve customer experience
- Supported team members with freight handling, recovery, and floor merchandising
Sales Associate
7 Months- Assisted customers with product selection, item locations, and basic store information
- Stocked merchandise, rotated inventory, and maintained organized sales floor displays
- Processed transactions accurately using POS systems and handled cash register duties
- Resolved customer concerns by providing courteous service and timely support
Education
High School Diploma - General Studies
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Strong verbal and written communication
Training assistance
Team supervision
Conflict resolution
POS system operation
Inventory counts
Sales and upselling
Quality control assurance
Operations management
Certification
- Food handlers permit
- Drivers license
Timeline
Shift Leader
Mo Bettahs
09.2026 - CurrentRead More
Shift Lead
Tropical Smoothie Cafe
06.2025 - CurrentRead More
Sales Associate
Target
02.2025 - 07.2025Read More
Sales Associate
Walmart
01.2024 - 08.2024Read More
Salt Lake Community College
High School Diploma from General Studies
Read More