Samantha Abbott
Rapid City,SD
Summary
Experienced professional with 15 years of remote work experience, specializing in creating DITA content for various outputs such as user interfaces, REST APIs, SOAP APIs, and data services. Committed to promoting effective collaboration with cross-functional teams to provide accurate, comprehensive, clear, coherent, and concise technical documentation. Demonstrated ability to collaborate seamlessly with both remote and on-site team members in U.S. and international offices.
Overview
20
20
years of professional experience
Work History
Senior Technical Writer
LexisNexis Risk Solutions
01.2007 - Current
- Lead team members in creating technical documentation, mostly in DITA, for a division of products.
- Create documentation that includes Help systems, user guides, implementation guides, technical reference guides, release notes, and technical white papers.
- Facilitate the translation of documentation for multiple business units.
- Consistently complete the most document projects each month while assisting other team members with their projects.
- Collaborate with product management, engineering, professional services, and support teams to determine and deliver client documentation needs.
- Share design feedback with product management and engineering to promote a better user experience and seamless partnership between products and documentation
- Coordinate with engineering to construct Jira tickets that efficiently communicate changes for release notes.
- Train team members on style, coding, processes, and products
- Improve style, coding rules, and processes by providing feedback to team committees.
- Participate in a team committee to establish a new documentation delivery portal.
- Previously led team committees, organized a virtual team summit, and completed requests for information, security audits, and incident reports (root cause analysis documents).
Technical Writer
LexisNexis Risk Solutions
01.2005 - 01.2007
- Created technical documentation in Adobe FrameMaker and RoboHelp for Bridger Insight XG.
- Tested product features, reported bugs, and submitted product enhancement requests.
- Participated in team committees to establish styles and processes.
Education
Master's of Science - Professional And Technical Communication
New Jersey Institute of Technology
Newark, NJBachelor of Arts - English
Minot State University
Minot, NDSkills
- Adobe Acrobat
- Confluence
- DITA
- GitHub
- Jira
- Oxygen XML Author
- GitHub
- Microsoft Teams
- SnagIt
- SourceTree
- Microsoft Office
- Swagger
Primarytools
- Adobe Acrobat
- Confluence
- GitHub
- Jira
- Microsoft Office
- Microsoft Teams
- Oxygen XML Author
- SnagIt
- SourceTree
- Swagger
Timeline
Senior Technical Writer
LexisNexis Risk Solutions
01.2007 - Current
Technical Writer
LexisNexis Risk Solutions
01.2005 - 01.2007
Master's of Science - Professional And Technical Communication
New Jersey Institute of Technology
Bachelor of Arts - English
Minot State University
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