Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Aderman

Summary

Proven track record of enhancing customer satisfaction and compliance at Amazon, showcasing strong communication and safe driving practices. Excelled in diverse roles, from Amazon Flex Driver to Assistant Manager at Sonic, demonstrating adaptability and professionalism. Achieved notable improvements in operational efficiency and service quality, leveraging time management skills and a commitment to excellence.

Overview

14
14
years of professional experience

Work History

Amazon Flex Driver

Amazon
04.2024 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
  • Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
  • Maintained vehicle safety and cleanliness, ensuring a professional appearance for customer interactions.
  • Managed time effectively to maximize the number of packages delivered per shift.

Substitute Teacher, K-12

Mustang Public Schools
01.2024 - 05.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.

Carhop Server

Sonic
06.2015 - 10.2016
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.

Assistant Manager

Sonic
04.2010 - 06.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

GED -

Davenport High School
Davenport, OK

Skills

  • Strong Communication Skills
  • Safe Driving Practices
  • Reliability and punctuality
  • Patience and Perseverance
  • Adaptable Scheduling
  • Professionalism and Courtesy
  • Physical stamina and strength
  • Adherence to Regulations
  • Time Management

Timeline

Amazon Flex Driver

Amazon
04.2024 - Current

Substitute Teacher, K-12

Mustang Public Schools
01.2024 - 05.2024

Carhop Server

Sonic
06.2015 - 10.2016

Assistant Manager

Sonic
04.2010 - 06.2015

GED -

Davenport High School

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Samantha Aderman