Staff Accountant with extensive bookkeeping and member-services background, delivering precise reconciliations, financial reporting, and account management to support clean audits. Strengthens cash flow visibility and client trust through clear explanations and organized reporting workflows. Aims to apply analytical accounting and process discipline to improve month-end close efficiency.
Work History
BOOKKEEPER
Agyire Bookkeeping | 02 - Current
Maintained accurate client financial records and reconciled accounts and bank statements to ensure compliance with company procedures
Prepared concise financial reports, journal entries, and explained account activity, invoices, and recordkeeping to clients
Processed and verified client transaction data for month-end close procedures to support timely financial reporting
Clarified financial processes and required paperwork for clients, providing one-on-one support for inquiries, including tax filing assistance
Organized and maintained reference materials and recurring reporting workflows for easy retrieval, supporting organization and audit readiness
Educator
6 Months
Prince George's County Public Schools | 08.2024 - 02.2025
Delivered daily standards-aligned lessons, enhancing student engagement and tracking progress through organized data entry
Prepared lesson plans and reports aligned with guidelines, supporting accurate recordkeeping and documentation
Coached students one-on-one, tailoring instruction to individual needs and fostering collaboration skills applicable in client and team settings
Maintained inclusive classroom environment and collaborated with staff, strengthening teamwork and research skills to support diverse student needs
Member Service Specialist
6 Months
Slypoint Federal Credit Union | 08.2022 - 02.2023
Processed member transaction requests with accuracy and efficiency, ensuring timely customer payments and precise data entry
Opened membership accounts for shares, IRAs, SSI, and estate certificates via phone and mail, ensuring accurate account reconciliation
Renewed or canceled certificates at maturity per member requests, ensuring compliance and facilitating month-end close
Renewed or canceled certificates at maturity per member requests, maintaining compliance and supporting month-end close
Interviewed members for loans, communicated decisions, and compiled underwriting documents, ensuring accuracy in financial reporting
Member Service Representative
6 Months
Geico Federal Credit Union | 09.2019 - 03.2020
Processed member and business transactions by phone, mail, and in person, supporting accurate data entry and cash application
Processed member and business transactions via phone, mail, and in person, ensuring accuracy in data entry and cash application
Identified and translated client needs into actionable solutions with team members into tactical solutions with team members, demonstrating strong organization and teamwork
Provided detailed information to customers about company initiatives and promotions about company initiatives and promotions to build brand awareness
Issued cashier’s checks and money orders accurately and efficiently, ensuring proper documentation for account reconciliation
Cultivated customer relationships, fostering trust in financial processes
Client Service Representative for Bank of America
3 Months
Teletech Careers | 04.2018 - 07.2018
Processed orders and coordinated with departments to resolve inquiries, ensuring accurate data entry and effective support for account reconciliation
Identified client needs and proposed suitable solutions, supporting organizational goals
Resolved routine client issues by researching and reporting results, showcasing strong problem-solving capabilities
Maintained deep knowledge of company offerings and provided team leadership in customer communication
Processed orders and coordinated with departments to resolve inquiries, ensuring accurate data entry and supporting account reconciliation
Managed assigned accounts; analyzed for adequacy and coverage to enhance accuracy of financial reporting
Licensed Insurance Agent
5 Months
American Income Life Insurance Company | 07.2017 - 12.2017
Supported leadership team with organization and data entry, enhancing operational efficiency
Delivered policy and plan documents to clients, supporting compliance and documentation requirements
Facilitated client and company communications, ensuring accurate documentation and timely follow-up
Tracked client status, flagged concerns, and pursued upsell opportunities, supporting accurate reporting
Maintained client and company communications, ensuring clear documentation and follow-up
Monitored client status, identified concerns, and pursued upsell opportunities, contributing to informed decision-making
Attended team meetings and executed action items, contributing to collaborative organizational goals
Documentation Imaging Specialist
3 Years 3 Months
Fairmont Regional Medical Center | 04.2014 - 07.2017
Processed patient information and performed quality assessments in EMR, ensuring accuracy in data entry and organization for effective patient care
Maintained medical records, including quality assurance, conversions and tracking, supporting audit readiness
Applied security and confidentiality standards to protected health information, maintaining integrity in documentation
Maintained medical records with quality assurance, conversions, and tracking to ensure compliance and support audit readiness
Retrieved and discussed medical records with physicians, lawyers, and insurers, facilitating informed decision-making through effective communication
Filed documents in an organized manner to support efficient retrieval., mail distribution, bookkeeping and monitored equipment, supporting organizational efficiency
Office Assistant
2 Years 7 Months
Fairmont State University | 09.2011 - 04.2014
Managed admissions calendar and scheduled parent/student visits to ensure timely processing, demonstrating strong organization and data entry skills
Coordinated communications with prospective students and families, ensuring timely admissions follow-up and enhancing client service and documentation
Organized and executed admission events, increasing campus engagement at open houses and tours, emphasizing planning and reporting
Tracked and reconciled team expenses, maintaining accurate financial records and facilitating seamless account reconciliation and budgeting
Opened and distributed incoming mail to accelerate response times to prospective student inquiries, demonstrating efficiency and organization
Sorted and delivered incoming mail to relevant departments for efficient processing of student inquiries. to accelerate response times to prospective student inquiries, demonstrating efficiency and organization
Assisted senior recruiting staff at career fairs and recruiting events to support outreach efforts, highlighting teamwork and communication
Education
Master of Science - Accounting
Grand Canyon University | Phoenix, AZ | 07-2026
MBA - Master Business Administration
Grand Canyon University | Phoenix, AZ | 07-2021
Bachelor of Science - Allied Health Administration
Fairmont State University | Fairmont, WV | 05-2017
Associate of Science - Health Information Technology
Pierpont Community & Technical College | Fairmont, WV | 12-2015
Skills
Accounting Software
General Ledger
Month-End Close
Journal Entries
Account Reconciliation
Cash Application
Cash Flow Management
Budgeting
Basic Financial Analysis
Financial Reporting
Data Analysis
Risk Assessment
Critical Thinking
Certification
QuickBooks Certification
Certified ProAdvisor 1 & 2
Timeline
Educator
Prince George's County Public Schools
08.2024 - 02.2025Read More
Member Service Specialist
Slypoint Federal Credit Union
08.2022 - 02.2023Read More
Member Service Representative
Geico Federal Credit Union
09.2019 - 03.2020Read More
Client Service Representative for Bank of America
Teletech Careers
04.2018 - 07.2018Read More
Licensed Insurance Agent
American Income Life Insurance Company
07.2017 - 12.2017Read More
Documentation Imaging Specialist
Fairmont Regional Medical Center
04.2014 - 07.2017Read More
Office Assistant
Fairmont State University
09.2011 - 04.2014Read More
Pierpont Community & Technical College
Associate of Science from Health Information Technology
Read More
Fairmont State University
Bachelor of Science from Allied Health Administration