Samantha Ahlin
Lakeland,FL
Summary
Senior Client Account Specialist with 6+ years of experience supporting high-volume asbestos litigation matters through medical record procurement, regulatory compliance, and cross-functional operations coordination. Skilled in HIPAA-compliant record procurement, and workflow management across multi-department environments. Recognized for improving operational clarity, resolving escalations, and supporting remote team productivity in deadline-driven legal settings.
Overview
12
12
years of professional experience
Work History
Senior Client Account Specialist
PohlmanUSA a Veritext Company
Remote
08.2019 - Current
- Manage a significant portfolio of active medical record requests within a high-volume litigation pipeline, balancing new initiations, follow-ups, and multi-stage pending matters.
- Ensure full compliance with HIPAA regulations, subpoenas, authorizations, and state-specific legal requirements across multi-jurisdictional cases.
- Collaborate cross-functionally with internal teams to resolve escalations, mitigate delays, and maintain workflow continuity across departments.
- Track request lifecycles from initiation through fulfillment, proactively communicating status updates and identifying process inefficiencies.
- Provide client law firm contacts with updates on their record collection requests on an ongoing basis
- Authorize and process vendor pre-payments and invoice approvals for medical record procurement, ensuring billing accuracy and regulatory adherence.
- Provide onboarding guidance to new law firm clients, clarifying procedural expectations and internal workflows
Guest Services Manager
Best Western Plus
Alton
04.2014 - 08.2019
- Oversaw front desk operations, reservations, and daily guest service functions in a high-traffic hospitality environment.
- Supervised staff scheduling and coordinated with maintenance and housekeeping to ensure operational efficiency.
- Managed nightly audits, reconciliations, and issue resolution to maintain service standards and financial accuracy.
- Anticipated occupancy trends and special events to proactively allocate staffing and resources.
Education
Bachelor's Degree - Business Administration with conc. in Human Resources Management
Southern New Hampshire University
Hooksett, NH10-2020
High School Diploma -
Alton High School
Alton, IL01-2013
Skills
- Litigation Support & Legal Operations
- HIPAA & Regulatory Compliance
- Medical Record Procurement
- Cross-Functional Coordination
- Workflow & Process Management
- Escalation Resolution
- Billing & Payment Authorization
- Remote Team Collaboration
- Microsoft Office Outlook Zoom Front
Timeline
Senior Client Account Specialist
PohlmanUSA a Veritext Company
08.2019 - Current
Guest Services Manager
Best Western Plus
04.2014 - 08.2019
Bachelor's Degree - Business Administration with conc. in Human Resources Management
Southern New Hampshire University
High School Diploma -
Alton High School