Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Samantha Alatto

New Lothrop,MI

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. I enjoy stepping out of my comfort zone and have interest in learning new and exciting things.

Overview

7
7
years of professional experience

Work History

Air National Gaurd

USAF
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

CSR/Line Technician

Avflight
06.2022 - 05.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked well in a team setting, providing support and guidance.
  • Answered constant flow of customer calls with minimal wait times.
  • Ensured proper fueling procedures for safe and efficient operations.
  • Learned and completed training for multiple jobs in building.


Cargo

Grissom Air Reserve Base
03.2019 - 10.2023
  • Analyzing Cargo
  • Air worthy assessments for shipments in aircraft
  • Enhanced cargo handling efficiency by implementing advanced inventory management systems.

Front Desk Clerk

Hampton by Hilton
02.2018 - 08.2020
  • Performed appointment scheduling
  • Coordinated and handled incoming calls from [30] customers daily
  • Handled customer complaints and solved issues

Education

High School Diploma -

Rochester High School
Rochester Hills, MI
05-2015

Air Transportation

Fort Lee
Richmond, VA
04.2022

Skills

  • Experience with customer service
  • Experience with civilian and military passengers, People from all walks of life
  • Airport operations and hand signals for moving equipment
  • Customer service
  • Active listening
  • Data entry
  • Problem-solving

Accomplishments

  • Supervised team of 3-8 staff members at a time.
  • Graduated military basic training
  • Graduated military technical school for air transportation
  • Become a line tech supervisor for fueling aircraft

Timeline

Air National Gaurd

USAF
10.2023 - Current

CSR/Line Technician

Avflight
06.2022 - 05.2024

Cargo

Grissom Air Reserve Base
03.2019 - 10.2023

Front Desk Clerk

Hampton by Hilton
02.2018 - 08.2020

High School Diploma -

Rochester High School

Air Transportation

Fort Lee

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Samantha Alatto