Summary
Overview
Work History
Education
Skills
Highlight Of Accomplishments
Timeline
Generic

Samantha Anderson

Benton,Arkansas

Summary

Highly motivated, enthusiastic, creative individual with strong teamwork skills. Knowledgeable in customer service and technological applications. Experienced in working with a team, customer support, and employee support with a focus in culinary businesses, customer service, and the arts. Career desire is to use my passion for customer service to support a thriving business in a professional environment, as well as gain experience in accounting and leadership. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

15
15
years of professional experience

Work History

Dispatcher

Wehco Video Client Care
03.2020 - Current
  • Improved response times by efficiently prioritizing and dispatching technicians.
  • Enhanced communication with technicians by maintaining updated information and utilizing clear, concise language during dispatches.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Provided exceptional customer service to callers, remaining empathetic and patient during calls.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Reduced response times by streamlining communication between dispatchers and field personnel.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Trained new dispatchers on company procedures, software applications, and communication protocols.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Collaborated with other departments to streamline processes and improve overall operational efficiency.
  • Increased dispatcher productivity by creating standardized templates for common tasks and communications.

Account Advisor

Wehco Video
03.2017 - 03.2020
  • Increased client satisfaction by promptly addressing inquiries and resolving account issues.
  • Streamlined account management processes for improved efficiency and client retention.
  • Built strong relationships with clients, resulting in increased trust and business opportunities.
  • Collaborated with cross-functional teams to optimize account services and meet client needs.
  • Identified sales opportunities and contributed to the growth of the organization''s revenue.
  • Mentored junior advisors, fostering professional development and knowledge sharing within the team.

Driver/Customer Service Team Member

Pizza Hut
11.2015 - 10.2017
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Cashier/Customer Service Team Member

McDonald's
09.2014 - 11.2015
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Cashier, Customer Service, Sales Associate, Stocking

Dollar General
01.2013 - 01.2012
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Leading activities for children, Janitorial work, Receptionist

Jellystone National Park
05.2009 - 08.2009
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Bachelor of Arts - Studio Art with specification in Art History, as well as Accounting and Computer Courses

Ouachita Baptist University
Arkadelphia, Arkansas

Skills

  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Data Entry
  • Service Coordination
  • Route Navigation
  • Routing Orders
  • Verifying Coverage
  • Closing Tickets
  • Telephone Etiquette
  • Active Listening
  • Stress Tolerance
  • Customer Service
  • Computer Proficiency
  • Problem Solving
  • Adaptability

Highlight Of Accomplishments

Worked with managers and crew members to make sure shifts run smoothly., Communicated actively with other team members., Provided support to other employees., Leadership: Sparked interest in children in outdoor activities., Customer Service: Extensive experience in assisting customers, improving their experience, and providing support.

Timeline

Dispatcher

Wehco Video Client Care
03.2020 - Current

Account Advisor

Wehco Video
03.2017 - 03.2020

Driver/Customer Service Team Member

Pizza Hut
11.2015 - 10.2017

Cashier/Customer Service Team Member

McDonald's
09.2014 - 11.2015

Cashier, Customer Service, Sales Associate, Stocking

Dollar General
01.2013 - 01.2012

Leading activities for children, Janitorial work, Receptionist

Jellystone National Park
05.2009 - 08.2009

Bachelor of Arts - Studio Art with specification in Art History, as well as Accounting and Computer Courses

Ouachita Baptist University

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