Samantha Anglin
Jacksonville,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
Jacksonville, FL
10.2022 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
Customer Service/Billing Rep
Arise Virtual Solutions
Jacksonville, FL
05.2020 - 10.2022
- Open and maintain customer accounts by recording account information
- Process orders, carrier pickups, returns, adjustments and refunds
- Manage large amounts of incoming calls
- Provide accurate, complete information by using the right tools
- Build sustainable relationships of trust though open and interactive communication
- Met with quality assurance support on a weekly basis in order to keep track of my growth
- Handle complaints, provide appropriate solutions and follow up to ensure resolution.
Collector
Diversified Consultants Inc.
Jacksonville, FL
10.2019 - 04.2020
- Manage multiple delinquent accounts for debt collection efforts
- Collect debts and resolve outstanding balances
- Negotiate payoff deadlines or payment plans
- Updated account information
- Processed payments and sent correspondence.
CSR/Sales Associate – Quality Assurance Agent
Concentrix/Convergys Corporation
Jacksonville, FL
09.2017 - 10.2019
- Handled calls both inbound and outbound thru dialer
- Assisted Humana Medicare members refill prescription medications through mail delivery pharmacy or local pharmacy
- Mailed out Consent forms, faxed member’s doctors to start or renew prescriptions
- Explained stages of Medicare plan including the Initial Coverage Gap
- Used Rx Nova Argus to run test claims to estimate the member’s co-pay for medication
- Used CRM system to assist Medicare members with account information
- Audited agents inbound and outbound calls using Verint system to ensure scripting accuracy.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06.1999
Skills
- Expertly handles inbound and outbound calls in a high call volume call center
- Claims Processing
- Highly Motivated
- Advanced Computer Skills in Experienced in Conflict Resolution, Microsoft Excel, Power Point, Microsoft Outlook, Quicken, Microsoft Word,Peachtree,Teams
- Quality Control
- Database Management
- Phone Etiquette
- Goal-Oriented
- Account Management
- Call Center Operations
- Customer Service Excellence
Certification
- 6-20 Adjuster- All lines
- Class D Security
Timeline
Claims Adjuster
Progressive
10.2022 - Current
Customer Service/Billing Rep
Arise Virtual Solutions
05.2020 - 10.2022
Collector
Diversified Consultants Inc.
10.2019 - 04.2020
CSR/Sales Associate – Quality Assurance Agent
Concentrix/Convergys Corporation
09.2017 - 10.2019
High School Diploma -
Miami Carol City Senior High School