Samantha Armenta
El Paso,Texas
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Deployed Services
Poter 1
03.2024 - 08.2024
- This position,is to be a dedicated strategic partner to federal, state, and local governments.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Deployed Services is a business that genuinely cares about its local staff and its clients. As an investment in our future and our relationships, we make in the success of our clients. As a result, we've created a company that people want to work for and with, which contributes to our collective success.
- Followed safety protocols while working, avoiding accidents and injuries.
Whataburger
Crew Member
01.2024 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
McDonald's
Crew Member
11.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Spasso Gelato & Frozen Yogurt
Cashier Customer Service
05.2020 - 11.2021
- Resolved customer complaints with professionalism, working towards solutions that satisfied both parties involved.
- Contributed to team success by effectively collaborating with coworkers during peak hours.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Improved efficiency of shift changes by consistently completing thorough end-of-shift reports detailing sales figures and relevant issues.
- Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
- Maintained up-to-date knowledge of industry trends to stay competitive within the frozen yogurt market.
- Assisted manager with administrative tasks such as scheduling shifts or placing supply orders when needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
Education
High School Diploma -
Bel Air High School
731 N Yarbrough Dr, El Paso, TX 7991506.2022
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deployed Services
Poter 1
03.2024 - 08.2024
Whataburger
Crew Member
01.2024 - 03.2024
McDonald's
Crew Member
11.2021 - 01.2024
Spasso Gelato & Frozen Yogurt
Cashier Customer Service
05.2020 - 11.2021
High School Diploma -
Bel Air High School