Samantha Ashton
Minneapolis,MN
Summary
Restaurant Supervisor with 13 years of experience in food service and preparation. Expertise in team motivation and performance enhancement in high-pressure settings. Strong commitment to customer satisfaction and safety, ensuring enjoyable dining experiences. Skilled in problem resolution and maintaining organizational standards for cleanliness and ambiance.
Overview
15
15
years of professional experience
Work History
Supervisor
D'Amico & Sons
Minneapolis, MN
01.2013 - Current
- Enforced cleanliness and organization standards to ensure compliance with policies and regulations.
- Maintained restaurant appearance, ensuring a clean and inviting environment at all times.
- Trained employees in food preparation, cash handling, and cleaning procedures.
- Managed phone operations for catering orders and customer inquiries.
- Addressed issues promptly, implementing effective solutions for swift resolution.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at bank.
Barista
Moka
Rochester, MN
01.2011 - 05.2012
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Education
High School Diploma -
Brooklyn Center High School
Brooklyn Center, MN05.2010
Some College (No Degree) -
Rochester Community And Technical College
Rochester, MNSkills
- Problem resolution
- Customer service
- Organizational skills
- Adaptability
- Consistent work history
- Supervisory abilities
- Efficiency and speed
- Menu expertise
Timeline
Supervisor
D'Amico & Sons
01.2013 - Current
Barista
Moka
01.2011 - 05.2012
High School Diploma -
Brooklyn Center High School
Some College (No Degree) -
Rochester Community And Technical College