Samantha Aune
San Diego,CA
Summary
Reliable hospitality professional with a background in guest services, barista operations, reservations, and team leadership. Combines accurate order handling, calm problem-solving, inventory support, and staff coaching to help deliver efficient service and well-organized daily operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Supervisor
Spill the Beans
San Diego, CA
09.2025 - Current
- - Ensured warm, friendly guest interactions through guest-first service, strengthening customer relationships.
- Assigned tasks to frontline staff to maintain workflow efficiency.
- - Addressed employee concerns to foster a supportive work environment. and supported team performance.
- - Fostered positive, motivating work environment that increased team morale.
- - Reviewed work quality and corrected errors during service, enhancing overall service standards.
- - Communicated updates with management and team members throughout shifts.
- - Adapted well in fast-paced settings and supported service flow during high-volume peak hours.
- - Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- - Assisted management with inventory control and stock ordering through various channels.
- - Supported espresso machine setup, dial-in adjustments, and milk texturing for consistent beverage quality.
Team Lead
Sarah’s Dessert Bar/Cafe
San Diego, CA
07.2024 - 09.2025
- Greeted and assisted customers with a focus on creating a welcoming atmosphere.
- Take customer orders accurately and efficiently.
- Communicated with customers to take beverage orders and provide tailored recommendations based on preferences.
- Prepare food and drinks according to company standards.
- Upselling monthly specials, menu items, and baked goods.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on drink preparation and customer service routine.
- Trained team on POS orders, menu items, and customer service standards.
- Resolved customer concerns with calm communication and quick service recovery.
Reservations/PBX Agent
Pendry San Diego
San Diego, CA
08.2022 - 08.2023
- Input and organize reservation information, including group rooming lists, travel agency requests, and special events, to ensure seamless guest experiences.
- Delivered customer service to clients via phone and email, addressing inquiries and resolving issues to uphold high standards of guest satisfaction.
- Provided excellent guest service, while ensuring a high level of guest satisfaction.
- Answering, and directing all incoming calls throughout the hotel.
- Coordinated timely responses to the hotel's shared email inbox, enhancing communication efficiency and guest satisfaction.
- Communicated with housekeeping and concierge for guest needs.
- Verified billing details and updated folios accurately.
- Acquired skills in up-selling to meet hotels daily/weekly sales goals.
- Maintained current knowledge with hotel knowledge.
Assistant Designer
Stage Your Home
San Diego, CA
05.2021 - 08.2022
- Collaborated with the Lead Designer to execute design tasks, contributing to project goals.
- Used skills in color, texture, style, and knowledge of demography to connect all aspects of designing a successful staging plan.
- Oversaw day to day communications and on-site installations to ensure the success of each stage in a timely manner.
- Sorted and categorized inventory and staging materials, improving accessibility for efficient setup.
- Streamlined inventory system to enhance accessibility and retrieval of items.
- Assisted in purchasing and overseeing existing inventory.
- Assisted in production and editing content to upload for the company's online presence.
Education
GED -
San Diego City College
San Diego, CA06-2029
Skills
- Guest relations and barista skills
- Inventory management
- Team development
- Data entry and communication
- Event coordination and visual merchandising
- Professional phone skills
Certification
- Digital Marketing & E-Commerce Certificate
Affiliations
- Volunteer, Downtown San Diego Partnership, August 2026
Timeline
Supervisor
Spill the Beans
09.2025 - Current
Team Lead
Sarah’s Dessert Bar/Cafe
07.2024 - 09.2025
Reservations/PBX Agent
Pendry San Diego
08.2022 - 08.2023
Assistant Designer
Stage Your Home
05.2021 - 08.2022
GED -
San Diego City College