Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Preference
Websites
Timeline

Samantha Austin

Sacramento,CA
"All great achievements require time."
Maya Angelou

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Manager

AutoZone
Rancho Cordova
06.2023 - 11.2024
  • Customer Engagement & Resolution: Engaged directly with customers, handled relations issues, resolved complaints swiftly, and ensured high client satisfaction.
  • Sales & Upselling: Conducted cold and courtesy calls, overcame objections with tailored solutions, and excelled in upselling, resulting in increased sales and customer retention.
  • Data & Financial Management: Performed accurate data entry, managed finances, including budgeting and invoicing, and ensured up-to-date, error-free financial records.
  • Order Fulfillment & Inventory Management: monitored inventory, facilitated accurate, cost-effective ordering, and implemented planograms to optimize product placement.
  • Scheduling & Time Management: Efficiently scheduled appointments, managed time effectively, and maintained customer reward systems to boost loyalty and repeat business.

Registered Behavioral Technician

Advance Kids
Rancho Cordova
01.2023 - 04.2023
  • Data Collection & Documentation: Collected, recorded, and summarized data on client behavior, ensuring timely and accurate documentation following established procedures.
  • Collaboration & Client Support: Collaborated with coworkers, assisted other clients, and established positive student contacts to foster a supportive environment.
  • Treatment Plan Implementation: Implemented and monitored individualized treatment plans, teaching patients coping skills and enhancing client progress.
  • Behavior Analysis & Reduction: Reduced maladaptive behaviors by effectively utilizing Applied Behavior Analysis techniques and conducting behavior reduction assessments.
  • Organized Therapy Environment: Maintained a clean, safe, and organized work and therapy environment, assisting clinicians with preparing client materials and skill acquisition.

Courtesy Clerk

Bel Air
Sacramento
10.2021 - 01.2023
  • Customer Service & Support: Created a welcoming atmosphere for customers, responded to calls and emails, and assisted both customers and cashiers, ensuring a positive shopping experience.
  • Store Maintenance & Cleanliness: Maintained a clean store environment, contributing to a pleasant and safe space for customers and staff.
  • Operational Duties: Performed opening and closing duties, ensuring the store was prepared for daily operations and secured at closing.
  • Database Management: Maintained and managed customer files and databases, ensuring accurate and organized records.
  • Physical Tasks: Regularly lifted heavy items (over 50 pounds), demonstrating physical capability and contributing to efficient store operations.

Store Attendant - Assistant Manager

Comics and Collectibles
Sacramento
12.2014 - 05.2019
  • Merchandise & Invoice Management: Maintained merchandise displays and managed invoices to ensure accurate inventory and financial records.
  • Operational Efficiency: Ensured efficient opening and closing procedures, including balancing cash registers and securing facilities according to management guidelines.
  • Store Cleanliness & Safety: Maintained a clean store environment and adhered to safety standards by promptly addressing spills and hazards.
  • Multitasking & Business Needs: Multitasked throughout the day to meet the dynamic needs of the business, ensuring smooth operations and customer satisfaction.
  • Sales Reporting: Accurately reported sales, providing valuable insights to support business decisions and performance tracking.

Education

High School Diploma -

Visions in Education, Carmichael
08.2019
  • My school site offered internships for students. I got an internship at Comics and Collectibles. I managed to make myself an assistant manager by the age of 18.
  • My high-school was a pre-college setting. I entered into multiple AP classes.
  • Was on the Honor Roll in my Senior year.

Skills

  • Proficient in computer skills, Google Teams, and Microsoft Office Suite (Word, Excel, Outlook)
  • Fast and accurate data entry and document management
  • Experience in mail handling and inventory management
  • Strong verbal and written communication skills
  • Excellent multitasking and organizational abilities
  • Detail-oriented with a focus on accuracy and efficiency
  • Proven customer service and problem-solving skills
  • Ability to collaborate effectively with team members
  • Adaptable and flexible in fast-paced environments
  • Knowledge of secure document storage procedures

Certification

  • Food Handler's License, 2023
  • CPR License, 2023
  • Registered Behavior Technician Training, 2023

Accomplishments

  • Rapid Career Advancement: Promoted to Assistant Store Manager at Comics and Collectibles by age sixteen after starting as an intern at fourteen, demonstrating strong leadership and customer service skills.
  • Sales Increase: Boosted AutoZone's average store sales by 3.2% through effective sales strategies and customer engagement. Achieved a single transaction sale exceeding $5,000.
  • Customer Loyalty Program: Successfully registered over 400 customer accounts to AutoZone's reward system, enhancing customer retention and loyalty.
  • Technical Skill Development: Acquired and applied skills in basic coding, video/audio editing, and website building during a gap in professional work.
  • Project Assistance: Provided proofreading, critical critique, social media management, and networking support to friends' personal projects, showcasing versatility and collaboration.

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site

Important To Me

Career advancementCompany CultureWork-life balance

Websites

Timeline

Sales Manager - AutoZone
06.2023 - 11.2024
Registered Behavioral Technician - Advance Kids
01.2023 - 04.2023
Courtesy Clerk - Bel Air
10.2021 - 01.2023
Store Attendant - Assistant Manager - Comics and Collectibles
12.2014 - 05.2019
Visions in Education - High School Diploma,

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