Samantha Aziz
Fremont,CA
Summary
Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Bringing background in administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
LMS Administrator
EOS @ Facebook/Meta
Fremont , CA
2021.08 - 2023.12
- Manage day - to - day operations and maintenance of the Learning Management System (Cornerstone)
- Managed employee access, security roles, permissions, groups and structure of LMS for training.
- Worked independently while coordinating project work and support functions with other team members.
- Worked with HTML
- Create and assign LMS courses, upload course content using SCORM files, configure curriculums, create events and sessions, create and manage schedules and training calendar.
- Update, add or archive retired courses.
- Develop, build and maintain all elements related to LMS functionality, including but not limited to curriculum programs, and LMS structure.
- Monitor reoccurring issues, proactively identify potential sources of increased efficiency and enhancements.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Ensure that training content is running properly at all times within the learning platform - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
- Communicate with a variety of internal and external customers and stakeholders.
- Maintain current knowledge of relevant technologies as assigned, or any updates to system.
- Perform other duties as assigned.
Management Analyst/LMS Administrator
Santa Clara County
San Jose , CA
2019.05 - 2023.10
- Of the County of Santa Clara’s enterprise- wide Learning Management System (built on Saba Software’s Learn Application)
- Onboarding new customers onto the platform, including an overview meeting/demonstration with their stakeholders, devising solutions to issues around their current training programand creating new business processes for their teams for the LMS, conducting customer rapport meetings to ensure that the customer has what is needed to maximize their usage of the LMS for their users
- Identify county-wide/department process inefficiencies and refine LMS usage to favor automation
- Analytical, management, and technical assignments supporting operations and programs
- Coordinate specific LMS migration processes in between systems, including data for: account and account history, organization and audience type, catalog, compliance status, and resources
- Developing and managing multiple projects, including a project to create a state- mandated rolling 2-year e-learning certification for all 16,000 County employees
- Mentored, trained, and developed team staff regarding best practices, client rapport, and customer service
- Conducted record searches and coordinated with other units on procedural problems involving complex cases
- Collaborated with Cherwell Project Team to integrate analysis techniques, resulting in improved project efficiency
- Managed LMS, information system accounts, facilitating transfer of data to users
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
- Collaborated with Cherwell Project Team to establish and enhance procedures for increasing efficiency training for the TSS Department.
Education
Associate of Science -
DeAnza College
Skills
- Organizational skills
- Friendly, positive attitude
- Coordination
- Time Management
- Critical Thinker
- Team Management
- Analytical skills
- Collaboration
Certification
- Learning Management System - sccLearn, Santa Clara County [IT Department] - 2019
- Learning Management System - Cornerstone, EOS - Facebook/Meta - 2021
Timeline
LMS Administrator
EOS @ Facebook/Meta
2021.08 - 2023.12
Management Analyst/LMS Administrator
Santa Clara County
2019.05 - 2023.10
Associate of Science -
DeAnza College
- Learning Management System - sccLearn, Santa Clara County [IT Department] - 2019
- Learning Management System - Cornerstone, EOS - Facebook/Meta - 2021
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