SAMANTHA BALDWIN
Fort Wayne,IN
Summary
Accomplished restaurant manager with a focus on enhancing customer loyalty and team cohesion. Over six years of experience in food preparation, sanitation compliance, inventory oversight, and financial transactions.
Overview
13
13
years of professional experience
Work History
Shift Leader
Taco Bell
fort Wayne, Indiana
08.2024 - Current
- Facilitated training and onboarding processes for new staff hires.
- Ensured compliance with food safety standards among all team members.
- Monitored FIFO protocols to ensure proper handling of delivery orders.
- Implemented cleaning schedules to uphold hygiene standards across all areas.
- Resolved conflicts between staff and customers to enhance service quality.
- Balanced cash registers, processed change orders, and addressed cash-related discrepancies.
Shift Leader
Subway
Fort Wayne, IN
01.2016 - 03.2017
- Lead successful shifts by delegating employees, ensuring enough prep, following food policies, money control, and great customer service
- Prepared store for daily operations to provide excellent service
- Tracked inventory levels and ordered supplies to meet demand
- Counted cash in safe at start and end of shift to ensure accuracy
- Secured store at closing time, performing end-of-day procedures
Opening crew member
Wendys
Fort Wayne, IN
04.2015 - 01.2016
- Completed tasks to open the store and manage the shift
- Coordinated daily preparations to ensure readiness for operations.
- Ensures freshness of all food by rotating stock
- Cleaned dining area, changed trash, stocked, cleaned bathrooms
- Ran a register during peak hours
Shift Leader
Taco Bell
Fort Wayne, IN
07.2013 - 08.2015
- Lead shifts while ensuring great quality food, exceptional customer service, good money control, and fast service
- Created a positive environment for both employees and customers and went above and beyond to guarantee exceptional service.
- Followed and regulated food safety procedures
- Conducted inventory counts to maintain stock levels
Education
GED -
Anthis Career Center
Fort Wayne, IN07-2017
Skills
- Kitchen management
- Employee training
- Food preparation
- POS system operation
- Customer service
- Customer retention strategies
- Office software proficiency
- Microsoft Office Suite
- Dependability
- Inventory management
Timeline
Shift Leader
Taco Bell
08.2024 - Current
Shift Leader
Subway
01.2016 - 03.2017
Opening crew member
Wendys
04.2015 - 01.2016
Shift Leader
Taco Bell
07.2013 - 08.2015
GED -
Anthis Career Center