Samantha Baltus
Lewis Center,OH
Summary
Motivated and detail-oriented professional with experience in corrections, leadership, and operations management. Strong background in supervision, conflict resolution, and documentation in high-pressure environments. Currently pursuing a degree in Criminal Justice with a career focus in probation and parole, emphasizing rehabilitation and accountability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Madison Correctional Institution
London, OH
11.2025 - 04.2026
- Supervised incarcerated individuals, enforced policies, de-escalated conflicts, and documented behavior and incidents to support accountability and rehabilitation.
Area Sales Manager
Dillard’s
Strongsville, OH
08.2022 - 09.2025
- Led sales strategy, coached staff, and managed operations to exceed performance goals.
- Actively built and maintained strong relationships with key clients to ensure repeat business and loyalty.
Assistant Manager
DSW
Akron, OH
08.2021 - 08.2022
- Executed merchandising strategies and maintained operational standards.
- Coordinated staff training programs, fostering professional development and improving service quality across departments.
Operations Manager
Office Depot
Akron, OH
06.2020 - 08.2021
- Managed inventory, reporting, and logistics to ensure efficiency.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Supervisor / Co-Store Manager
Designer Brands Inc.
Sunbury, OH
06.2018 - 02.2020
- Led operations across locations, supervised staff, and trained new employees.
- Developed and executed seasonal promotions, driving increased foot traffic and revenue during peak sales periods.
Store Manager
New York & Company
Dublin, OH
01.2015 - 06.2018
- Managed a high-volume store and drove consistent sales growth.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity and morale.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
BA - Criminal Justice
American Military University
Skills
- Conflict Resolution
- De-escalation
- Report Writing
- Behavior Monitoring
- Leadership
- Microsoft Office
- Time Management
- Mental health awareness
- Trained in defensive tactics
- Relationship building and management
- Crisis intervention training
- Ethical standards of conduct
Certification
NEO Training Certification
Military Service
United States Navy, E5
Timeline
Correctional Officer
Madison Correctional Institution
11.2025 - 04.2026
Area Sales Manager
Dillard’s
08.2022 - 09.2025
Assistant Manager
DSW
08.2021 - 08.2022
Operations Manager
Office Depot
06.2020 - 08.2021
Sales Supervisor / Co-Store Manager
Designer Brands Inc.
06.2018 - 02.2020
Store Manager
New York & Company
01.2015 - 06.2018
BA - Criminal Justice
American Military University