Samantha Banks
Newark,US
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Provides a strong commitment to patient education, administrative excellence, and confidentiality. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced with patient care coordination, medical documentation, and administrative tasks. Utilizes critical thinking to solve problems efficiently and enhance patient experiences. Knowledge of medical terminology and healthcare protocols, ensuring high standards of care and operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Day Habilitation Assistant Director
The New Jersey Expanding Capabilities Center
Westwood, NJ
05.2025 - Current
- Facilitated daily activities to promote social interaction and skill development among participants.
- Developed individualized support plans tailored to unique needs of each participant.
- Collaborated with multidisciplinary teams to enhance program effectiveness and participant engagement.
- Monitored progress and provided feedback to optimize participant outcomes in habilitation goals.
- Trained new staff on best practices for participant support and safety protocols.
- Conducted assessments to evaluate individual capabilities and adjust support services accordingly.
- Enhanced client engagement by developing individualized habilitation plans tailored to their unique needs and goals.
- Cultivated a positive and inclusive atmosphere within the day habilitation program, fostering an environment conducive to learning and personal growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Day Habilitation DSP
Anchor Behavior Solutions
West Orange, NJ
07.2024 - 05.2025
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills and independence.
- Implemented behavior intervention plans, promoting positive behavioral changes and improving client engagement.
- Collaborated with multidisciplinary teams to assess client needs, ensuring tailored care strategies were effectively executed.
- Trained and mentored new staff on best practices in direct support services, fostering a cohesive team environment.
- Monitored client progress through documentation and reporting, ensuring compliance with organizational standards and protocols.
- Advocated for client rights and needs within community resources, strengthening access to necessary services and support systems.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Medical Support Specialist
Community Access Unlimited
Elizabeth, NJ
03.2017 - 02.2024
- Gathered information about the client's medical history, including medications, symptoms, and allergies.
- Documented vital signs and medical history for all patients as needed.
- Implemented care and efficiency improvements to support and improve office operations.
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
- Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and state identification cards.
- Did clerical work like word processing, data entry, phone answering, and filing.
- Educated patients on medications, procedures, and treatment plans.
- Was in charge of orienting and training new employees on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
- Coordinated patient intake processes to enhance operational efficiency and ensure compliance with healthcare regulations.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
Direct Support Provider
Community Access Unlimited
Elizabeth, NJ
03.2016 - 03.2017
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Worked to improve and enhance the lives of patients through effective and compassionate care to promote better life choices.
- Solved Client issues, improved operations, and provided excellent client service to increase satisfaction rate.
- Built rapport with patients in order to create a safe and trusting environment in order provide quality care.
- Answered all calls, emails, and faxes sent daily while responding to client inquiries, resolving problems, and informing clients of any new information or policy changes.
- Maintained detailed records of program operations and participant activities.
- Double-checked the data's accuracy and integrity.
- Followed the doctor's instructions and administered the medication.
- Assisted patients with therapy exercises that the care team had prescribed.
- Completed all cleaning tasks around the house, including dusting, dishwashing, and vacuuming.
- Kept the patient area clean, safe, and well-organized.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Ensure all Local, state, and federal agencies documents, clearances, certificates, and approvals are up to date.
- Informed potential participants about the services and procedures required to participate in the program.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
Education
CCMA - Some college -
Essex County College
Newark, NJHigh School - undefined
Weequahic High School
Newark, NJ01-2006
Skills
- Organization
- Communications
- First Aid/CPR
- Team building
- Medical office administration
- MS Office
- Problem resolution
- Medical records management
- Data entry
- Customer service
- Patient scheduling
- Budgets
Certification
First Aid/CPR Certified
Timeline
Day Habilitation Assistant Director
The New Jersey Expanding Capabilities Center
05.2025 - Current
Day Habilitation DSP
Anchor Behavior Solutions
07.2024 - 05.2025
Medical Support Specialist
Community Access Unlimited
03.2017 - 02.2024
Direct Support Provider
Community Access Unlimited
03.2016 - 03.2017
High School - undefined
Weequahic High School
CCMA - Some college -
Essex County College