Samantha Barrett
Grandview,IN
Summary
Retail management proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training. Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Excellent relationship-building, communication and multitasking abilities.
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. My goal is to find a company that will build my personal and business skills.
I am currently working toward my business degree to further my knowledge. Becoming the best I can be starts with goals that challenge myself.
Overview
13
13
years of professional experience
Work History
Flooring Sales Specialist
Lowes Home Improvment
Owensboro, KY
11.2023 - Current
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
Mortgage Loan Processor
US Bank Home Mortgage
Grandview, IN
08.2021 - 04.2022
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Department Supervisor
Lowes Home Improvment
Owensboro, KY
02.2017 - 04.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Trained and mentored new associates on department policies and procedures.
- Supervised 20+ employees in multiple departments and delegated each one with tasks and responsibilities.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
Sales Specialist
Lowes Home Improvment
Owensboro, KY
11.2013 - 04.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Processed orders through company system and coordinated product deliveries.
- Acted as point of contact for internal and external customers across departments.
Cashier
Wal-Mart Supercenter
Owensboro , KY
05.2011 - 05.2013
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
High School Diploma -
Mclean County High School
Calhoun, KY05.2011
Associate of Applied Science - Business Administration And Management
Owensboro Community And Technical College
Owensboro, KYSkills
- Customer relations
- Order processing
- Training and mentoring
- Supervisor
- Vendor/Retail Communications
- Bank deposits
- Cash drawer balancing
- Credit and cash transactions
- Cash management
- Cash register operation
- Employment Verification
- Loan Application Preparation
- Credit Verification
- Insurance Forms
- Appraisal Compilation
Timeline
Flooring Sales Specialist
Lowes Home Improvment
11.2023 - Current
Mortgage Loan Processor
US Bank Home Mortgage
08.2021 - 04.2022
Department Supervisor
Lowes Home Improvment
02.2017 - 04.2021
Sales Specialist
Lowes Home Improvment
11.2013 - 04.2021
Cashier
Wal-Mart Supercenter
05.2011 - 05.2013
High School Diploma -
Mclean County High School
Associate of Applied Science - Business Administration And Management
Owensboro Community And Technical College
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