Alexsis Tracey
Cape Coral,FL
Summary
A consummate professional with an extensive flooring sales background, skilled in consistently exceeding sales objectives in competitive, high-volume environments by leveraging persuasive communication skills, extensive product knowledge and understanding of customer preferences. A service-driven team player that is upbeat and energetic, handling difficult situations with grace through resourcefulness, prior experiences and adaptability.
Overview
8
8
years of professional experience
Work History
Flooring Sales Specialist
Hessler Floor Covering
07.2022 - Current
- Assist customers with selecting appropriate flooring options, including carpet, hardwood, tile, luxury vinyl and laminate
- Showcase product features to customers and discussed technical details to overcome objections and lock in sales
- Maintain in-depth understanding of all available brands and types of flooring available to customers
- Ability to negotiate pricing, additional charges, payment plans , and discuss special financing during sales process
- Create and finalize contracts and material lists to complete installation agreements with customers and installers
- Maximize sales by regularly connecting with established clients and building new relationships with prospective customers
- Support stores, corporate and installers through in-person and telephone support
- Communicate regularly with vendors and customers to resolve returns, update purchase orders and file claims
- Share best practices with other team members to help improve department efficiency, customer service and maintaining store appearance
- Reaching out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Resolve client concerns quickly and professionally while maintaining high customer satisfaction
- Regularly exceeds sales, margin, and close rate goals determined by corporate on monthly and annual basis
- FY 2023 - Approximate sales of $1.2 million with 43% profit margin
Flooring Sales Specialist
Blakley's Flooring
07.2018 - 07.2022
- Consulted with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications within budget
- Established systematic follow-up process with potential clients who expressed interest but did not immediately purchase, resulting in increased conversion rates over time.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Kept up-to-date with industry trends and new products, providing clients with latest flooring solutions available.
- Participated in trade shows and industry events to stay current on market trends and develop new business opportunities.
- Regularly exceeds sales, margin, and close rate goals determined by corporate on monthly and annual basis
- FY 2021 approximate sales of $800,000 with profit margin of 41%
Team Lead Sales Specialist
Kinsey's Floor Covering
04.2021 - 11.2021
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Held weekly team meetings to inform team members on company news and updates.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Inspected merchandise for quality and arranged proper display location in showroom, enhancing shopping experience
- Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Flooring Specialist
Lowes Home Improvement
04.2017 - 05.2018
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
Education
High School Diploma -
Wayne Community College
Goldsboro, NC12.2010
Skills
- Flooring and sales expertise
- Relationship building
- Team collaboration
- Order management
- Self Motivation
- Attention to Detail
- Complaint resolution
- Schedule coordination
- Customer relations
- Problem solving
- Computer Proficiency and Microsoft Office
- Interpersonal communication skills
Additional Information
Familiar with products from companies such as, SHAW, CORETEC, MOHAWK, KARASTAN, DIXIE, MASLAND, FABRICA, KANE, STANTON, NOURISON, HAPPY FLOORS, ELYSIUM, GLAZZIO, PROVENZA, DUCHATEAU, MIRAGE, ARTISAN HARDWOOD, among many others.
Proud military/veteran spouse
Timeline
Flooring Sales Specialist
Hessler Floor Covering
07.2022 - Current
Team Lead Sales Specialist
Kinsey's Floor Covering
04.2021 - 11.2021
Flooring Sales Specialist
Blakley's Flooring
07.2018 - 07.2022
Flooring Specialist
Lowes Home Improvement
04.2017 - 05.2018
High School Diploma -
Wayne Community College
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