Samantha Barrett
Herndon,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
EcoShield Pest Solutions
09.2023 - Current
- Increased team productivity by optimizing workflow processes and providing ongoing training and support to customer service representatives.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Streamlined the improvement of branch management tasks, such as routing an average of 5,500 customer each month, that resulted in more efficient and accurate business operations.
Customer Service Representative
EcoShield Pest Solutions
01.2023 - 09.2023
- Operate as a team member to ensure phone calls are answered/made in a timely manner averaging more than 600 total calls monthly during the height of sales season while efficiently working to resolve customer complaints/needs.
- Generate leads for the Additional Services department to address customer concerns that are outside of the scope of General Pest services, bringing in a monthly average of $35,000 in revenue for the company.
- Oversee customized routes to assure customers receive on-time, effective service to maintain customer satisfaction in addition to considering efficient use of company resources.
Server
Ned Devine’s Irish Gastro Pub & Restaurant
10.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables or large parties simultaneously during high-volume periods without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service, fostering repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Spectrum Analyst
Select Spectrum
01.2020 - 10.2021
- Performed as lead auction expert / primary bidder in FCC Auction 105 by constructing datasets, customer-oriented analysis, bidding tools, and other necessary materials to successfully form, manage, and lead a qualified bidding consortium, comprised of 4 different entities that won 42 Priority Access Licenses across 35 counties for $442,000.
- Developed, optimized, and maintained company databases, analyses, and proprietary assets to assist in overall brokerage efforts.
- Identified trends and patterns in large datasets collected from project-oriented market research, leading to actionable insights for business growth.
Mathematics Tutor and Course Assistant
Lycoming College
08.2016 - 05.2019
- Organized and lead interactive tutoring sessions in a wide variety of mathematics courses ranging in levels of difficulty from freshman to senior, totaling over 800 hours of tutoring throughout 6 semesters.
- Reinforced and clarified students’ understanding of important concepts learned within the classroom by providing personalized guidance and boosted confidence in their mathematical abilities.
- Assisted lead professors weekly with coursework and grading assignments resulting in receiving a senior award for most involved student within the Mathematics Department.
Leasing Assistant Intern
Paradigm Companies
05.2018 - 08.2018
- Streamlined the leasing process for prospective tenants through efficient application review and documentation management, successfully closing over 40 new leases and lease renewals/amendments.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Supported property management team in optimizing daily operations, such as maintaining/updating tenant files, rent collections, customer correspondence, and handling sensitive documentation.
Shift Supervisor
CVS
08.2014 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Education
Bachelor of Arts - Mathematics And Actuarial Science
LYCOMING COLLEGE
Williamsport, PA05.2019
Skills
- Project Management
- Training and Mentoring
- Information Security
- Process Enhancement
- Workflow Analysis
- Report Preparation
- MS Excel
- Analytical Thinking
- Strategic Planning
- Team Collaboration and Leadership
- Budget Development
Timeline
Customer Service Manager
EcoShield Pest Solutions
09.2023 - Current
Customer Service Representative
EcoShield Pest Solutions
01.2023 - 09.2023
Server
Ned Devine’s Irish Gastro Pub & Restaurant
10.2021 - 04.2023
Spectrum Analyst
Select Spectrum
01.2020 - 10.2021
Leasing Assistant Intern
Paradigm Companies
05.2018 - 08.2018
Mathematics Tutor and Course Assistant
Lycoming College
08.2016 - 05.2019
Shift Supervisor
CVS
08.2014 - 12.2017
Bachelor of Arts - Mathematics And Actuarial Science
LYCOMING COLLEGE
Similar Profiles
Martin CapasseMartin Capasse
Route Service Technician at Ecoshield Pest SolutionsRoute Service Technician at Ecoshield Pest Solutions
Eric FordEric Ford
Branch Sales Professional at Ecoshield Pest SolutionsBranch Sales Professional at Ecoshield Pest Solutions
Jarod FortunaJarod Fortuna
Service Manager at EcoShield Pest SolutionsService Manager at EcoShield Pest Solutions
Logan J. WhitcherLogan J. Whitcher
Sales Representative at Ecoshield Pest SolutionsSales Representative at Ecoshield Pest Solutions
Liam BearLiam Bear
Intern at FCPSIntern at FCPS