Samantha Barwick
Burlington,WI
Summary
Experienced technical consultant with exceptional diagnostic and repair abilities, demonstrating strong attention to detail and a methodical approach. Proven track record of enhancing system performance through comprehensive evaluation and resolution of hardware and software issues. Recognized for consistently resolving problems, improving customer satisfaction, and driving overall operational improvements. Adept at developing innovative solutions for diverse business problems and objectives. Tactical and decisive leader with a self-directed and analytical mindset, known for quickly identifying IT operational obstacles and designing cost-effective solutions.
Overview
8
8
years of professional experience
Work History
Technology Consultant
FedEx
01.2022 - Current
- Integrated order management with other software packages to achieve superior picking, shipping and manifest system.
- Led functional and technical support for implementation of software applications and enhancements.
- Implemented robust disaster recovery plans that ensured minimal disruption during unexpected events or crises.
- Collaborated with sales teams to develop persuasive proposals for potential clients, highlighting the unique benefits and value provided by the company''s technology solutions.
Help Desk Support Specialist
Athea Laboratories & Share Corporation
01.2019 - 01.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
Systems Analyst
Retail Data Systems
11.2016 - 12.2018
- Enhanced team collaboration by implementing shared documentation platform for project tracking and communication.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Conducted thorough requirements analysis to ensure software solutions met business needs.
Education
Bachelor of Science - Biochemistry
University of Wisconsin - Parkside
Kenosha, WI06-2007
Associate of Science - Computer Science
American Public University System
Charles Town, WV06-2017
Skills
- Client Relationship Management
- Solution architecture
- Data recovery
- Troubleshooting and diagnostics
- Business Analysis
- Workflow Management
- Database Administration
- Technical installations
- Software research and development
Timeline
Technology Consultant
FedEx
01.2022 - Current
Help Desk Support Specialist
Athea Laboratories & Share Corporation
01.2019 - 01.2022
Systems Analyst
Retail Data Systems
11.2016 - 12.2018
Bachelor of Science - Biochemistry
University of Wisconsin - Parkside
Associate of Science - Computer Science
American Public University System
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