Samantha Baylinson
Sales / Marketing Manager
East Hampton,NY
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on relative services and products and recommending best options to meet long- and short-term needs. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Southampton, NY
04.2021 - 05.2022
- Assisted in managing reservations, customer relations, and daily rentals for ~350 rental car location
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch sales, customer service, financial statements and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and tracking sales for increased efficiency.
Front Desk /Personal Assistant
The Mill House Inn
East Hampton, NY
08.2019 - 12.2020
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Sales Management Assistant
Enterprise Rent-A-Car
Parkersburg, WV
10.2018 - 07.2019
- Assisted in managing reservations, customer relations, and daily rentals for ~200 rental car location
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored sales team performance, analyzed sales data and reported information to reporting managers.
- Drove sales and customer service while assisting guests with reservation services.
Brand Ambassador /Driver
Ride Circuit
East Hampton, NY
05.2018 - 09.2018
- Driver for local electric shuttle vehicle
- Communicated product/advertiser information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to facilitate positive brand experience.
- Organized promotional products in correct storage locations to keep stock areas organized and inventory counts accurate.
Instructor /Specialist
Summer Camp @Ross
East Hampton, NY
05.2014 - 08.2018
- Managed group activities fostering physical, social and emotional growth by leading, coaching and participating with campers.
- Worked with children of varying age, interest, skill and developmental levels.
- Kept athletic and games equipment and facilities organized and maintained.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
Education
Bachelor of Science - Communication Studies
SUNY Oneonta
Oneonta, NY 08.2014 - 05.2018
Skills
- Sales expertise
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
04.2021 - 05.2022
Front Desk /Personal Assistant
The Mill House Inn
08.2019 - 12.2020
Sales Management Assistant
Enterprise Rent-A-Car
10.2018 - 07.2019
Brand Ambassador /Driver
Ride Circuit
05.2018 - 09.2018
Bachelor of Science - Communication Studies
SUNY Oneonta
08.2014 - 05.2018
Instructor /Specialist
Summer Camp @Ross
05.2014 - 08.2018
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