Samantha Beard
Bakersville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Business Banking Specialist
PNC Bank
Raleigh, NC (Remote)
03.2022 - 06.2023
- Enhanced client satisfaction by providing tailored banking solutions to small and medium-sized businesses.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
Appraisal Services Representative
Appraisal Nation
Cary, NC (Remote)
12.2020 - 02.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Communicated with customers to address order inquiries, changes and cancellations.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
Customer Service Specialist
Prairie State Bank and Trust
Springfield, IL
12.2018 - 06.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
High School Diploma -
Carlinville High School
Carlinville, ILSkills
- Records Management
- Data Entry
- Database Updating
- Microsoft Office
- Strong Problem Solver
- Data Security
- Transactions
- Data Gathering
- Payment Processing
- Computer Skills
- Fast Typing Speed
- Meticulous attention to detail
- Data Integrity
Timeline
Business Banking Specialist
PNC Bank
03.2022 - 06.2023
Appraisal Services Representative
Appraisal Nation
12.2020 - 02.2022
Customer Service Specialist
Prairie State Bank and Trust
12.2018 - 06.2020
High School Diploma -
Carlinville High School