Sally Young
Business Banking Specialist
San Antonio,TX
Summary
A former manager with a variation of skills that allow me to push any company further. Excellent communication and interpersonal skills. Excited to speak about how my skills can mesh and enhance the position in which I am applying.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Business Banking Specialist
USAA
1 2023 - 1 2024
- Have a successful comprehensive understanding of complex card industry rules and federal regulations, analyzes and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained to minimize the FSB exposure to loss
- Successfully resolved complex member disputes related to ATM Domestic, ATM International, PIN Point of Sale, and Debit Card Signature disputes to ensure regulatory compliance
- Accurately investigated complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits
- Provides and engages in customer service activities to determine member needs and provide appropriate resolution
- Resulting in excellent customer reviews.
Chargeback Specialist / Call Center Representative
i2c Inc
03.2021 - 03.2023
- Proficient in Reg E Compliance and successful in processor of cb requests and processor of pre-arbitration
- Investigated claims made by cardholder/ fraud and non-fraud
- Reviewed and retrieved documents for provisional credits.
Tax Preparer
Snapback Tax Service
11.2021 - 03.2022
- Data Entry of all expenses, income for clients
- Update clients about tax laws, credits, all tax forms ex: 1040s 1099s INT’s etc
- A liaison for client to IRS and submission of all required identifying information for filing taxes
- Multitasking phones, navigating multi system demands for all situations.
- Analyzed financial records to verify accuracy of tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Manager
Whataburger
01.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
CNA - Certified Nursing Assistant
HudsonView Nursing home
01.2016 - 01.2019
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
CCMA in Medical Assistant -
National Health Association
Jersey City, NJAssociates - undefined
Hudson County Community College Art
No Degree - Project Management
Gener8tor
San Antonio, TX 05.2001 -
Skills
ICD-9,10 CPT Coding
Medical Billing and Coding
Customer care
Insurance Pre-Authorization
Medical records
EMR Systems
Patient Care
Vital Signs
HIPPA Laws
Typing
Fraud Specialist
Communication skills
Microsoft Excel
Organizational skills
Financial services
Microsoft Word/Spread sheets/ SAS Reports/Thea/NICE-audio/Lexis Nexis/RSA Transaction monitoring/Visa VROL/Mastercard processing
Certification
CNA
Timeline
Tax Preparer
Snapback Tax Service
11.2021 - 03.2022
Chargeback Specialist / Call Center Representative
i2c Inc
03.2021 - 03.2023
Manager
Whataburger
01.2019 - 01.2022
CNA - Certified Nursing Assistant
HudsonView Nursing home
01.2016 - 01.2019
No Degree - Project Management
Gener8tor
05.2001 -
Business Banking Specialist
USAA
1 2023 - 1 2024
CCMA in Medical Assistant -
National Health Association
Associates - undefined
Hudson County Community College Art