Luvena Moore
DeSoto,TX
Summary
Business Operations Associate with many years of experience analyzing business models and providing solutions for success. Critical thinker thrives when managing multiple projects. Highly organized and efficient data processor.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Operations Specialist\Interim Supervisor
United Healthcare
Dallas, TX
06.2017 - Current
- In my current role I serve as customer support underwriter for Medicare and retirement solutions.
- I serve as a clinical administrative coordinator for care management
- In this role, I coordinated with the nurses and social workers to make sure that all of the resources and medications and other documents get to the patients in a timely manner.
- I also made sure that all the doctor's have everything that they need in the office.
- In my past role I also managed healthcare plans for our senior members.
- I was the lead Patient Care Coordinator.
- I also trained all new patient service representatives.
- I kept in contact with all the patients in regards to all of their doctors appointments and other healthcare needs.
- I also prepare all the paperwork needed for the doctors offices.
- I also served as point of contact in setting up providers to be scheduled by our office.
- I have served as the mobile clinic interim transportation supervisor.
- I overseen all clinical operations with our nurse practitioners and medical assistants on our WellMed mobile clinic.
- I would also travel on business trips to different cities with the mobile clinic.
- I also drove the mobile clinic as well to different locations to do preventative health screenings.
- United Healthcare-Wellmed
Medical Office Assistant
Orthopedic Center of Arlington
Arlington, TX
07.2016 - 05.2017
- I worked in the front office of a doctors office.
- I checked patients in and out.
- I also took payments.
- I scheduled all appointments including referrals and medical insurance.
Remarketing Specialist/PSN/Terminations
Ally Financial
Lewisville, TX
10.2013 - 07.2016
- Remarketing Specialist; post sale notices, gather information on vehicles being repossessed, processed legal accounts of all vehicles.
- Communicated with customers about any balances due after vehicle was sold.
Data Entry Specialist
Lifesync
08.2009 - 09.2013
- Enroll & sell health insurance, verify insurance policies, complete satisfaction survey, update and enter personal client contact information, send inquiries via email or mail, inform customers of insurance policy and benefits.
Customer Service Specialist
Centralized Showing Services
04.2007 - 05.2009
- Assist Real Estate customers in scheduling showing appointments of new homes.
- Provide accurate information on individual houses or a certain Real Estate.
- Ensure all standard quality is met by having the ability to multi-task and navigate through various database systems.
- Respond to customers via email, fax, or phone.
Consultant II (Member Services)
AAA Texas
Irving, TX
06.2005 - 04.2007
- Answer incoming telephone calls from all 50 states, respond to customer questions and solved problems according to standardized procedures while maintaining a courteous manner.
- Referred members to dealership for purchasing new vehicle.
- Approved auto repair facilities available in customers area.
- Informed current and prospective customers of promotions and new or upgraded products.
Customer Service Representative
Perfect Attendance
09.2005 - 11.2005
Customer Service Representative
Fujitsu Technologies, Federal Emergency Management Agency
09.2005 - 11.2005
- Help disaster victims begin the total recovery process.
- Registered/processed applicants for individual/household programs.
- Reviewed, analyzed and evaluated applicants needs.
- Provided help desk support.
- Handle suicide calls w/emergency attention.
- Resolved processing errors and forward information to case workers to expedite assistance.
Education
Medical Office Administration -
PCI Health Training Center
Dallas, TXBusiness Administration -
Vernon Regional Junior College
High School Diploma -
Quanah High School
Skills
- Office Administration
- Word processing
- CPT Coding
- Microsoft Excel
- Sales
- Medical Coding
- Operation
- Attention to detail
- Microsoft Powerpoint
- Customer Service
- Warehouse experience
- Medical Office Experience
- Grammar Experience
- Conflict management
- Microsoft Word
- Recruiting
- Phone Etiquette
- 50 WPM
- General Office Duties
- Microsoft Office Proficient
- Time Management
- Dedicated Worker
- Inbound/Outbound Calls
- 10-Key
- Multi-Tasking
- Insurance Verification
- Accurate Order Placement
- Software Knowledge
- Troubleshooting
- HIPAA
- Written Communication
- Collections
- ICD9 & ICD-10 / CPT
- Customer support
- Typing
- Administrative experience
- Office management
- Filing
- Budgeting
- Microsoft Access
- Editing
- Leadership
- Personal assistant experience
- Medical Scheduling
- Computer skills
- ICD-9
- Operating systems
- Writing skills
- EHR systems
- Logistics
- Customer relationship management
- Front desk
- Schedule management
- Supervising experience
- Executive administrative support
- Excel
- Medical records
- Hospital Experience
- Cash handling
- Windows
- DocuSign
- Clerical experience
- Organizational skills
- Help Desk
- Outbound Sales
- Micr
- Medical Billing
- EMR Systems
- Microsoft Outlook
- Data Entry
- ICD-10
- Management
- Complaint handling
- Microsoft Office
Certification
- Certified Administrative Professional, Present
- Driver's License, 07/23 to 07/31
Languages
English
Timeline
Business Operations Specialist\Interim Supervisor
United Healthcare
06.2017 - Current
Medical Office Assistant
Orthopedic Center of Arlington
07.2016 - 05.2017
Remarketing Specialist/PSN/Terminations
Ally Financial
10.2013 - 07.2016
Data Entry Specialist
Lifesync
08.2009 - 09.2013
Customer Service Specialist
Centralized Showing Services
04.2007 - 05.2009
Customer Service Representative
Perfect Attendance
09.2005 - 11.2005
Customer Service Representative
Fujitsu Technologies, Federal Emergency Management Agency
09.2005 - 11.2005
Consultant II (Member Services)
AAA Texas
06.2005 - 04.2007
Medical Office Administration -
PCI Health Training Center
Business Administration -
Vernon Regional Junior College
High School Diploma -
Quanah High School