Melissa Bell
Elk Grove, CA,CA
Summary
Dynamic professional with a proven track record at Aegis of Carmichael, excelling in office administration and fostering exceptional customer relationships. Spearheaded successful annual audits and enhanced resident quality of life through innovative activities. Demonstrates a strong work ethic and effective problem-solving skills, significantly improving customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Interim Business Office Manager
Aegis of Carmichael
06.2024 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Life's Enrichment Activities Director- Memory Care
Aegis of Carmichael
05.2005 - Current
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Coordinated off-site activities and accompanied residents throughout excursions.
Concierge
Aegis of Carmichael
01.2011 - 06.2024
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
Certified Nursing Assistant
American River College
Sacramento, CA04-2001
High School Diploma -
Valley High School
Sacramento, CA06-1995
Skills
- Deadline Management
- Office Administration
- Employee Onboarding
- Payroll Processing
- Business recordkeeping
- Relationship Building
- Customer Service
- Strong Work Ethic
- Effective problem solving
Timeline
Interim Business Office Manager
Aegis of Carmichael
06.2024 - Current
Concierge
Aegis of Carmichael
01.2011 - 06.2024
Life's Enrichment Activities Director- Memory Care
Aegis of Carmichael
05.2005 - Current
Certified Nursing Assistant
American River College
High School Diploma -
Valley High School
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