Samantha Becerra
Bayside,NY
Summary
Advanced Customer service with background in assisting people by phone or in person. Friendly & Helpful when answering/transferring calls. Knowledgeable about services offered and expert at answering commonly asked questions. Focused Multi-tasker when toggling between in-person customers & Promptly responding to calls.
Overview
4
4
years of professional experience
Work History
Remote Telephone Operator
Answering Legal-Ring Savvy
Nesconset, NY
04.2021 - Current
- Patching calls to attorneys in a timely manner.
- Maintained accurate records of calls placed and received.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Taking messages from clients,court clerks, opposing counsel, etc.
- Assisting callers with any office information needed.
- Scheduled and coordinated conference calls and video teleconferences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 150 calls per shift to meet fast-paced call center demands.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cancelling/ Rescheduling Appointments.
Cashier/Server
Corp Inc. - Blend LIC
Long Island City, NY
09.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to enter orders, process payments and issue receipts.
Seminar Coordinator/Dental Receptionist
Dr. Benard Fialkoff
Bayside, NY
09.2019 - 03.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Contacted Dentists & Hygienists to attend monthly seminars to enhance their skills in the dental field.
- Helped viewers obtain CE credit Hours.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Pediatric Medical Receptionist
Getwell Medical
Flushing, NY
09.2016 - 12.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Preparing Treatment room for patients.
- Faxing Records.
Teacher's Assistant
SYEP PRACTICE MAKES PERFECT
Jamaica, NY
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
Education
Associate of Science - Criminal Justice
LaGuardia Community College of The City University of New York
Long Island City, NY06.2020
High School Diploma -
Benjamin N. Cardozo Highschool
Bayside06.2018
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Cash Register Operations
- Telephone Management
- Inbound and Outbound Calling
- Call Transfers
- Microsoft PowerPoint
- Microsoft Word
- Dispatching Workers
- Team-Oriented and Cooperative
- Knowledge of Toast/Clover POS
- Clear Communications
- Reliable & Trustworthy
Languages
English
Spanish
Timeline
Remote Telephone Operator
Answering Legal-Ring Savvy
04.2021 - Current
Cashier/Server
Corp Inc. - Blend LIC
09.2020 - 04.2021
Seminar Coordinator/Dental Receptionist
Dr. Benard Fialkoff
09.2019 - 03.2020
Pediatric Medical Receptionist
Getwell Medical
09.2016 - 12.2017
Teacher's Assistant
SYEP PRACTICE MAKES PERFECT
Associate of Science - Criminal Justice
LaGuardia Community College of The City University of New York
High School Diploma -
Benjamin N. Cardozo Highschool
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