Samantha Bennett

Team lead, cashier

• Operated cash register, processing customer transactions efficiently.
• Assisted customers with inquiries and provided product information.
• Maintained cleanliness and organization of the cashier area and store.
• Handled cash, credit, and debit payments accurately during shifts.
• Stocked shelves and ensured product availability for customers.
• Resolved customer complaints with professionalism and care.
• Collaborated with team members to enhance customer service experience.
• Followed safety procedures while handling food and beverages on site.
• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Operated cash registers to process payments for goods and services.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Balanced cash drawers at the end of each shift.
• Complied with all health and safety regulations while performing job duties.
• Informed customers of in-store promotions or pricing specials.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Assisted customers with locating merchandise within the store.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Processed credit card, EBT, and gift certificate payments in electronic computer systems.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Recommended, selected, located, and obtained products to meet customer needs.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
• Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Verified that all coupons were valid prior to processing them into the system.
• Provided information on company policies, warranties, guarantees, financing options and other related matters.
• Addressed customer questions and concerns regarding products and services.
• Greeted customers promptly and responded to questions.
• Answered customers' questions and provided information on store procedures or policies.
• Built and maintained productive relationships with employees.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Checked personal identifications during alcohol and tobacco sales.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Adhered to social distancing protocols and wore mask or face shield.

• 6 months pregnant, I worked the chash register on a seasonal job. I was well at it, so they asked me to be permanent. Unfortunately I had a stillborn and had to be terminated.