Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Betancourt

Menifee,CA

Summary

Creative individual with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.

Overview

11
11
years of professional experience

Work History

Warehouse Associate, Ambassador

Amazon
08.2019 - Current
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Provided coaching and mentoring to employees.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Entered information into warehouse management system using handheld scanners and computer terminals.

Event Specialist

Sincerely Events
03.2019 - Current


  • Assisted with training and supervision of staff, driving successful event management.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.

Clerk

The UPS Store Inc.
08.2022 - 01.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Monitored merchandise received and shipped from facility in computer system.

Tonic Bar Shift Lead

Erewhon
08.2018 - 05.2019
  • Delegated tasks to employees and monitored activities and task completion.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista/Cashier

Starbucks, Barista
06.2016 - 01.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Memorized official and off-menu coffee and tea preparations.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Established and adjusted ordering parameters to manage inventory.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Warehouse Associate

Amazon
05.2013 - 12.2017
  • Trained in several process paths including pick,pack,stow,decant throughout different Amazon FC.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Prepared and checked outbound shipments for accuracy.


Education

Some College (No Degree) - Theater Design and Stagecraft

Scottsdale Community College
Scottsdale, AZ

Some College (No Degree) - Theater Design and Stagecraft

Glendale Community College
Glendale, AZ

Skills

  • Self-Motivated
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Flexible and Adaptable
  • Team Collaboration
  • Microsoft Office
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Problem-Solving
  • Prioritization and Time Management
  • Office Supply Management
  • Schedule and Calendar Management

Languages

Spanish
Professional Working

Timeline

Clerk

The UPS Store Inc.
08.2022 - 01.2023

Warehouse Associate, Ambassador

Amazon
08.2019 - Current

Event Specialist

Sincerely Events
03.2019 - Current

Tonic Bar Shift Lead

Erewhon
08.2018 - 05.2019

Barista/Cashier

Starbucks, Barista
06.2016 - 01.2018

Warehouse Associate

Amazon
05.2013 - 12.2017

Some College (No Degree) - Theater Design and Stagecraft

Scottsdale Community College

Some College (No Degree) - Theater Design and Stagecraft

Glendale Community College

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Samantha Betancourt