Samantha Betzhold
Clanton,AL
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant, CCMA, GI TECH
Shelby Ambulatory Surgery Center
Alabaster, AL
12.2019 - Current
- Assisted physicians in exams, treatments, and procedures.
- Maintained clinical records according to HIPAA regulations.
- Performed patient assessments, including vital signs and medical history documentation.
- Ensured all medical equipment was functioning properly prior to use.
- Prepared laboratory specimens for analysis and organized lab results.
- Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.
- Sterilized and distributed endoscopic instrumentation and equipment.
- Positioned patients using understanding of anatomy and procedures.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Use aseptic techniques to sterilize endoscopes, forceps, snares, and other endoscopic tools and equipment.
- Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
- Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
- Prepared equipment, educational materials and pharmaceutical supplies to expedite patient discharge processes.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Provided post-procedure care by monitoring patient's recovery from sedation, providing comfort measures and educating the patient about the procedure they had undergone.
- Adhered strictly to all state laws governing the practice of GI Technicians.
- Recorded data accurately into electronic health record system while maintaining confidentiality of information per HIPAA regulations.
- Operated complex medical equipment used in endoscopic exams such as video monitors, cameras, lasers and computer systems.
- Maintained patient records of all endoscopic procedures performed.
- Worked collaboratively with other healthcare providers to ensure optimal care for each patient.
- Handled general office duties to support administrative staff during peak hours.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Responsible for entering customer payments into the accounting software system.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Provided detailed reports and analyses to management regarding receivables status.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed medical charts to ensure accuracy of patient information and coding.
- Evaluated the appropriateness of care provided by physicians and other healthcare providers.
- Interacted with physicians, nurses, administrators, and other healthcare professionals regarding audit issues.
- Identified discrepancies in medical records, such as missing or incorrect documentation.
- Ensured that all changes made to patient records are properly documented according to legal requirements.
- Verified that all relevant documents were included in each chart.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
PRN Seasonal Registered Medical Assistant
Internal, Urgent Care, and General Practices
, AL
04.2016 - 10.2019
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Collected specimens for laboratory testing according to accepted standards.
- Performed patient assessments, including vital signs and medical history documentation.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Provided instruction to patients on medication usage and treatment plans.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Education
Associate of Science - Medical Assistant
Herzing University
08-2016
Registered Medical Assistant
American Medical Technologies
08-2016
Clinical/Externship
Springvile Family Health Care
Springville, AL04-2016
Associate of Science - Medical Office Administration
Herzing University
09-2014
Skills
- Patient assessment
- Electronic health records
- Medical terminology
- Aseptic techniques
- Equipment sterilization
- Laboratory specimen collection
- Medical billing
- HIPAA compliance
- Office administration
- Customer service
- Patient education
- Data entry
- Procedure preparation
- Time management
- Team collaboration
- Equipment maintenance
- Inventory management
- Vital signs monitoring
- Conflict resolution
- Specimen collection
- Vital signs and examinations
- CPR
- Reliable team player
- Phlebotomy
- Electrocardiography (EKG)
- Medical terminology knowledge
- Certified in basic life support (BLS)
- Phlebotomy techniques
- EKG set up and monitoring
- Immunization administration
- Patient scheduling
- Professionalism and ethics
- Compassionate
- EMR / EHR
- Prescription refills
- Restocking lab supplies
- Preparing specimens and samples
- Vital sign monitoring
- Patient-focused care
- Medical procedures
- Quick problem solver
- Clinical and administrative support
- Procedure assistance
- Sterilization techniques
- Suture removal
- Infection control procedures
- Patient triage
- Multitasking Abilities
- Communication
- Computer skills
- Multitasking
- Organizational skills
- Dependable and responsible
- Medical records audits
- Medical terminology understanding
- Written and verbal communication
- Scheduling appointments
- Patient data collection
- Document scanning
Accomplishments
- Graduated with honors
- Dean's list
Certification
- Clinical Clerical Medical Assistant
- Registered Medical Assistant
- Certified Nurses Assistant
- BLS/Heartsaver First Aid
- HIPPA
- OSHA
- Joint Commission
- Patient Services and Healthcare Protocols
- Medical Terminology
- Medical Office
- Medical Assistant
- Gastro Health
- Continuing Education Units
Timeline
Registered Medical Assistant, CCMA, GI TECH
Shelby Ambulatory Surgery Center
12.2019 - Current
PRN Seasonal Registered Medical Assistant
Internal, Urgent Care, and General Practices
04.2016 - 10.2019
Associate of Science - Medical Assistant
Herzing University
Registered Medical Assistant
American Medical Technologies
Clinical/Externship
Springvile Family Health Care
Associate of Science - Medical Office Administration
Herzing University