Samantha Blount
Atlanta,GA
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
StitchFix
07.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring.
Remote Chat Agent
Michael Kors
03.2019 - 06.2020
- Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
- Implemented upselling techniques when appropriate, contributing to increased per-customer sales revenue.
- Maintained the lowest average handle time compared to team.
- Achieved consistent positive feedback from customers through empathetic listening and problem-solving skills.
- Received “Chat Agent of the Month” for six consecutive months.
Auto Claims Associate
State Farm
12.2010 - 02.2018
- Reduced turnaround time for claim resolution through proactive follow-ups with involved parties, including medical providers and law enforcement officials.
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
- Contributed to a positive work environment through effective communication with team members and supervisors.
- Supported training initiatives for new hires by sharing expertise in handling diverse types of auto insurance claims effectively.
- Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
- Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
Education
Atlanta Metropolitan College
2010
Skills
- Customer Relations
- Team Training
- Operations Management
Timeline
Operations Supervisor
StitchFix
07.2021 - Current
Remote Chat Agent
Michael Kors
03.2019 - 06.2020
Auto Claims Associate
State Farm
12.2010 - 02.2018
Atlanta Metropolitan College
Similar Profiles
Patrice DuncanPatrice Duncan
Shipping Processor at StitchfixShipping Processor at Stitchfix
Loni St.johnLoni St.john
Warehouse Associate at StitchfixWarehouse Associate at Stitchfix
Cindy CastroCindy Castro
Warehouse Worker at StitchfixWarehouse Worker at Stitchfix
Lyndsey EdwardsLyndsey Edwards
Warehouse Team Lead at StitchfixWarehouse Team Lead at Stitchfix
Belinda BowenBelinda Bowen
Rual Carrier Assistance at United States Postal ServiceRual Carrier Assistance at United States Postal Service