Samantha Hance
Riverton,NJ
Summary
Organized Mortgage Loan Officer with over 3 years of experience in FHA, VA and Conventional purchase and streamline loans. Extensive real estate knowledge and success in client education. Diligent and Hardworking Volleyball Coach with success at developing skills, organizing, planning and managing teams.
Overview
14
14
years of professional experience
Work History
Account Claims Associate 2
PMA Companies
Syracuse, NY
01.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Senior Loan Advisor
Freedom Mortgage
Mount Laurel, NJ
10.2016 - 08.2022
- Successfully closed average of 8 loans per month
- Recommended loan approvals and denials based on customer loan application reviews
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Maintained strict confidentiality of bank records and client information
- Submitted loan applications to underwriter for verification and recommendations
- Vice President and Social Chair of the First Flyer Advisory Council. Responsible for creating fundraisers, events and present information to new hires. Served 2 terms
- App to Close conversion over 80%
- Maintained friendly and professional customer interactions
Head Coach
Marlton Volleyball Club
Marlton, NJ
10.2018 - 05.2020
- Evaluated individual knowledge, skills, and game strengths and assigned team positions to maximize talent areas
- Increased player strength, agility and game skills through successful practices
- Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring
- Developed game plans and adjusted to meet various game situations
Assistant Coach
East Coast Crush
Mount Laurel, NJ
10.2015 - 04.2017
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Evaluated individual knowledge, skills, and game strengths and assigned team positions to maximize talent areas
- Implemented exercise programs and training strategies, which bolstered individual and team performance
- Advised head coach on discipline, performance, and other decision-making areas
- Promoted program and supported team alongside parent groups and student clubs
Manager
Lew's Farm Market
Moorestown, NJ
06.2011 - 11.2016
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Operated cash register for cash, check and credit card transactions with 100% accuracy
Substitute Teacher
Moorestown Board Of Education
Moorestown, NJ
11.2015 - 10.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Upheld classroom routines to support student environments and maintain consistent schedules
- Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher
Education
Bachelor of Arts - Business
Millersville University of Pennsylvania
Millersville, PA05.2016
Skills
- VA, FHA, CONV loan expert
- NMLS Licensed
- Superior organization skills
- Positive
- Customer Service
- Excellent time management skills
- Team leadership
- Effective communication
- Motivational leadership style
- Teamwork
Timeline
Account Claims Associate 2
PMA Companies
01.2023 - Current
Head Coach
Marlton Volleyball Club
10.2018 - 05.2020
Senior Loan Advisor
Freedom Mortgage
10.2016 - 08.2022
Substitute Teacher
Moorestown Board Of Education
11.2015 - 10.2016
Assistant Coach
East Coast Crush
10.2015 - 04.2017
Manager
Lew's Farm Market
06.2011 - 11.2016
Bachelor of Arts - Business
Millersville University of Pennsylvania