Samantha Botts
Fort Myers,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Floor Manager
Vision Ace Hardware
Fort Myers, Florida
11.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning and product organization.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed full team schedule to maintain adequate coverage.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Encouraged and motivated team of 28 retail professionals to deliver superior service in every customer interaction.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed all transfer orders, special orders, purchase orders and replenishments.
- Managed inventory with 98% accuracy to manage stock and determine future profit.
- Developed and generated daily, weekly and monthly service and sales reports with Microsoft Windows
- Cultivated environment focused on collaborating with team members to achieve company goals
Inventory Control Specialist
Vision Ace Hardware
Fort Myers, Florida
03.2021 - 11.2021
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Checked prices and calculated totals for accurate invoice processing.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Scheduled deliveries of hardware materials by specified time to begin production on time.
- Completed monthly/daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Implemented crisis control initiatives to reduce lost time during unanticipated events.
Key Carrier
Vision Ace Hardware
Fort Myers, Florida
05.2020 - 02.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Tracked and prioritized work orders to meet daily production requirements
- Directed customers to correct store locations.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw team of 28 employees.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Floor Associate
Vision Ace Hardware
Fort Myers, Florida
08.2019 - 04.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings.
Cashier Team Lead
Vision Ace Hardware
Fort Myers, Florida
07.2018 - 07.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising and customer service.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Built effective training and coaching strategies to optimize team performance.
Sales Associate Specialist
Once Upon A Child
Fort Myers, FL
06.2017 - 03.2018
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Lee Virtual School
Fort Myers05.2018
Skills
- Employee training
- Stock management
- Performance improvements
- Proficient in POS systems and Microsoft Windows PC
- Business planning
- Strategic planning
- Sales and marketing
- Creative merchandising
Timeline
Floor Manager
Vision Ace Hardware
11.2021 - Current
Inventory Control Specialist
Vision Ace Hardware
03.2021 - 11.2021
Key Carrier
Vision Ace Hardware
05.2020 - 02.2021
Floor Associate
Vision Ace Hardware
08.2019 - 04.2020
Cashier Team Lead
Vision Ace Hardware
07.2018 - 07.2019
Sales Associate Specialist
Once Upon A Child
06.2017 - 03.2018
High School Diploma -
Lee Virtual School