Ryllan Martinez
Stanton,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Floor Manager
Buckle
11.2021 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Organized promotional events such as product launches or special discounts in order to increase sales revenue
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated tasks appropriate to individual employees to provide development opportunities
- Delegated work to staff, setting priorities and goals
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Provided training and guidance to new employees regarding store policies and procedures
- Recruited and trained new employees to meet job requirements
- Followed up with existing customers to generate new prospective buyers through referrals
- Participated in meetings with upper management to discuss progress reports or operational updates
- Coached team members on customer service techniques and provided feedback on performance
- Managed a team of sales representatives, providing guidance, support and coaching as necessary
- Achieved company growth and brand development through market expansion and sales.
Education
High School Diploma -
Stanton High School
05.2022
Skills
- Department Management
- Sales Development
- Customer Relations
- Performance Improvements
- Sales Training
- Team Training and Development
- Employee Development
- Loss Prevention
- Customer Service
- Teamwork and Collaboration
- Retail Marketing
- Employee training
- Performance improvements
- Sales and marketing
- Staff Management
- Multitasking Abilities
Timeline
Floor Manager
Buckle
11.2021 - Current
High School Diploma -
Stanton High School
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