Samantha Boucher
Seymour,WI
Overview
15
15
years of professional experience
Work History
Office Manager
Oneida Nation
Oneida , WI
03.2023 - Current
- Coordinated scheduling for staff meetings and community events, improving communication and collaboration across departments.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Supervised staff by organizing schedules and delegating tasks, ensuring smooth daily operations.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
- Maintained inventory of office supplies, ensuring availability for all departments.
- Implemented filing systems that streamlined document organization and expedited retrieval process.
- Assisted in budget preparation and tracking of operational expenses to ensure financial accuracy.
- Conducted outreach to the community to attract more donors and clients.
Co-Owner
Evergreen Lawn & Snow Services
Seymour , WI
01.2017 - 12.2025
- Oversaw daily operations for lawn and snow service company, improving service delivery and customer experience.
- Coordinated scheduling and dispatching of service teams, streamlining workflow and reducing response times.
- Supervised staff training on equipment usage and safety protocols to ensure compliance.
- Resolved customer inquiries and issues promptly, improving satisfaction rates.
- Ensured consistent adherence to industry regulations and safety guidelines.
- Monitored project expenses closely, maintaining budgetary constraints effectively.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Developed marketing campaigns to promote products and services, increasing customer engagement and brand awareness.
Administrative Assistant/Administrative Financial Assistant
Good Shepard Nursing Home
Seymour, Wisconsin
01.2022 - 11.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared documentation for new admissions and processed necessary paperwork.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies and implemented efficient inventory management practices.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Retail Associate
Oneida Tribe of Wisconsin
Oneida, USA
08.2013 - 07.2016
- Successfully handles daily operations of till amounts at beginning and end of shifts, ensuring safe monies are accounted for, gas tax totals, credit and debit transactions, check totals, and tribal charges.
- Managed inventory and ordered till monies, convenience items, and tobacco products to ensure stock availability.
- Trained new employees on diesel retail system for processing fuel and cash advances efficiently.
- Ensured safe and organized environment by cleaning and stocking items to enhance customer experience.
- Maintained store cleanliness and organized merchandise displays for optimal appearance.
Cage Cashier
Oneida Tribe of Wisconsin
Oneida, USA
05.2013 - 08.2013
- Delivered exceptional customer service to enhance patron experience.
- Conducted accurate counts of all funds, including till counts, customer payouts, and jackpots, ensuring financial integrity.
- Organized work area to streamline workflow and enhance efficiency. to be able to properly and effectively multi-task.
Slot Representative
Oneida Tribe of Wisconsin
Oneida, USA
10.2012 - 01.2013
- Welcomed customers to gaming floor, ensuring positive initial experience. in a timely manner upon entering the gaming floor.
- Verified jackpot payouts and delivered to customers.
- Monitored machines for paper fills and jams, maintaining operational functionality.
- Resolved issues with faulty machines and called for assistance.
Retail Associate
Oneida Tribe of Wisconsin
Oneida, USA
12.2011 - 10.2012
- Provided exceptional service to customers, enhancing satisfaction during every interaction.
- Maintained a safe, organized environment by cleaning and restocking items for optimal customer experience.
- Counted opening and closing till amounts to ensure accurate financial transactions.
Education
Diploma -
Seymour High School
Seymour, WI06-2011
Skills
- Office administration
- Document management
- Budget tracking
- Inventory management
- Logistics management
- Team supervision
- Customer management
- Vendor negotiation
- Event planning
- Office safety compliance
- Problem solving skills
- Volunteer supervision
Timeline
Office Manager
Oneida Nation
03.2023 - Current
Administrative Assistant/Administrative Financial Assistant
Good Shepard Nursing Home
01.2022 - 11.2022
Co-Owner
Evergreen Lawn & Snow Services
01.2017 - 12.2025
Retail Associate
Oneida Tribe of Wisconsin
08.2013 - 07.2016
Cage Cashier
Oneida Tribe of Wisconsin
05.2013 - 08.2013
Slot Representative
Oneida Tribe of Wisconsin
10.2012 - 01.2013
Retail Associate
Oneida Tribe of Wisconsin
12.2011 - 10.2012
Diploma -
Seymour High School