Samantha Bradley
Austin,TX
Summary
Proven leader with a track record of enhancing customer relations and service efficiency at JuiceLand. Skilled in operations management and staff training, achieving significant improvements in team performance and process optimization. Excels in technical knowledge and priority management, driving goal-oriented results and fostering positive customer engagements.
Overview
3
3
years of professional experience
Work History
Manager on Duty
JuiceLand
09.2023 - Current
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Food Service Worker
Kerbey Lane Cafe
07.2021 - 01.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cleaned and organized kitchen, dining and service areas.
Education
Associate Degree Fashion Design - Fashion Design
Austin Community College
Austin, TX05.2026
GED -
Austin Community College
Austin, TX01.2024
Skills
- Technical knowledge
- Staff Training and Development
- Policy Enforcement
- Operations Management
- Process Improvement
- Goal-Oriented
- Waste Reduction
- Inventory Oversight
- Priority management
Second-Hand Clothing sales
I occasionally help with the sales of second-hand/ vintage clothing. My objective is to create a place where people want to purchase items that they love.
Timeline
Manager on Duty
JuiceLand
09.2023 - Current
Food Service Worker
Kerbey Lane Cafe
07.2021 - 01.2023
Associate Degree Fashion Design - Fashion Design
Austin Community College
GED -
Austin Community College
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