Samantha Bribiesca
South Gate,CA
Summary
ETC and CPR Certified Emergency Dispatcher with over 20 years of experience across public safety communications and EMS operations. Proven ability to maintain calm under pressure, multitask in high-stress environments, and ensure strict compliance with HIPAA and data security protocols. Leverages unique background in technical IT support and analytical insurance claims investigation to rapidly gather critical field intelligence, make decisive safety calls, and coordinate multi-agency emergency responses.
Overview
17
17
years of professional experience
Work History
Emergency Telecommunicator, Dispatcher & CTO
FALCK Mobile Health(formerly Care Ambulance Inc.)
Orange, CA
06.2007 - 04.2022
Los Angeles County Division - 10/2024 – Current
- Received over one hundred public non-emergency calls per day and supervised response prioritization to effectively dispatch official EMS ambulances while tracking data in real-time environments.
- De-escalated high-stress situations with distraught family members and medical staff during critical 911 dispatches and interfacility transports, using calm, empathetic communication to ensure smooth patient handoffs and maintain strong municipal fire department relations.
- Aided in onboarding new employees, including training, mentoring and new hire documentation.
- Developed, organized, and edited training manuals, multimedia visual aids and other educational materials to confirm right allocation of budgeted time.
- Back-up Communication center supervisor
Promoted to Dispatch Special Projects – Interim IT & EPCR Field support help desk
09/2018-04/2022
- Provide phone support to over 1000 field employees.
- Maintained technical devices in over 200 ambulances for patient data in compliance with HIPPA standards.
- Assisted and ensured data compliance with LA country and Orange County EMS agencies by correcting entry errors, preventing duplication and data degradation.
Total Loss CSR • Total Loss Claims • ACE Claims
ACSC Management
Gardena, CA
09.2021 - 10.2024
- Identify and assess auto damage for first party auto claims and inform members of total loss process.
- Interpret Policy language to determine applicable coverage under correct exposure for claims operations.
- Investigate vehicle ownership and DMV records to meet vehicle code regulations and support title procurement and vehicle auction revenue.
- Negotiate first party settlement offers.
Education
(AHA) & (IAED)
CPR Cert & Emergency Telecommunicator Cert
Skills
- Computer-Aided Dispatch (CAD) systems operation
- Emergency Telecommunicator (ETC) protocols
- Multi-line phone system and radio management
- Crisis intervention and active listening
- Multi-agency coordination(EMS, Fire, Police)
- HIPAA and data privacy compliance
- Windows 10 and Microsoft Office Suite
- Investigative data collection under time constraints
- Critical asset assessment and evaluation
- Conflict resolution and verbal de-escalation
- Rapid decision-making and multitasking
Timeline
Total Loss CSR • Total Loss Claims • ACE Claims
ACSC Management
09.2021 - 10.2024
Emergency Telecommunicator, Dispatcher & CTO
FALCK Mobile Health(formerly Care Ambulance Inc.)
06.2007 - 04.2022
(AHA) & (IAED)
CPR Cert & Emergency Telecommunicator Cert