Samantha Brown
Poplar Grove,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Graceffa's Cleaning
02.2023 - Current
- Exceeded client expectations to garner future services.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Adhered to professional house cleaning checklist.
Server
Franchesco's Ristorante
12.2022 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Carried out professional service, retaining polite and friendly approach at all times.
Server/Hostess Manager
Uncle John's Family Restaurant
03.2017 - 01.2023
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Improved marketing to attract new customers and promote business.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
Education
Associate of Arts -
Rock Valley College
Rockford, IL08.2021
High School Diploma -
Belvidere North High School
Belvidere, IL05.2019
Skills
- Customer Service
- Adaptability
- Patience
- Reliability
- Social Perception
- Customer Loyalty
- Cash Handling
Accomplishments
Completed 75 hours of Real Estate Broker class qualifications through Dickerson & Nieman.
Certification
- Certified Dental Assistant - October, 2019
Timeline
Residential House Cleaner
Graceffa's Cleaning
02.2023 - Current
Server
Franchesco's Ristorante
12.2022 - 08.2023
Server/Hostess Manager
Uncle John's Family Restaurant
03.2017 - 01.2023
Associate of Arts -
Rock Valley College
High School Diploma -
Belvidere North High School
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