Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Timeline
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Samantha Brown

New Port Richey,FL

Summary

Enthusiastic and highly dependable professional with over 8 years of experience leading teams, managing high-volume operations, and delivering top-tier service in fast-paced environments. Adept at solving problems, building relationships, and maintaining calm under pressure. Known for integrity, precision, and a drive to exceed goals. ServSafe certified and excited to bring strong leadership and customer service skills into a banking or service-driven role where excellence is expected.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Arby's
10.2016 - Current
  • - Lead a team of 20+ in daily restaurant operations with a focus on efficiency and customer satisfaction
  • - Oversee all cash handling, inventory, and scheduling, ensuring consistent accuracy and productivity
  • - Mentor and train staff, fostering a supportive and high-performance work culture
  • - Implement company initiatives and maintain high inspection and customer feedback scores

Education

High School Diploma -

Anclote High School
Holiday, FL
05.2018

Skills

  • - Exceptional Customer Service & Communication
  • - Cash Handling & POS System Proficiency
  • - Team Motivation & Shift Leadership
  • - Inventory & Schedule Management
  • - Staff Hiring, Training & Coaching
  • - Thrives in Fast-Paced Environments
  • - Problem Solving & Conflict Resolution
  • -Leadership and team building
  • -Operations management
  • -Team player
  • -Training and coaching
  • -Goal setting

Certification

ServSafe Certified (Current)

Cover Letter

June 16, 2025

Dear Hiring Manager

I am writing to express my strong interest in the Bank Teller position. With over eight years of experience managing high-volume operations and leading teams in fast-paced environments, I bring a strong background in customer service, cash handling, and operational accuracy. I am excited to transition my proven leadership and service skills into a career in banking.

In my current role as General Manager at Arby's, I lead a team of over 20 employees, handle daily cash operations, manage deposits, and oversee scheduling and inventory. My ability to stay organized under pressure, resolve issues efficiently, and maintain exceptional service standards has been key to my success. I take pride in maintaining accuracy and integrity in everything I do-qualities that I know are essential in a banking environment.

I am dependable, and eager to learn and grow within a respected financial institution. I'm confident that my attention to detail, problem-solving abilities, and commitment to professionalism would make me a valuable asset to your team. I would welcome the opportunity to contribute to your continued success.

Thank you for your time and consideration. I look forward to the opportunity to speak with you about how I can support your branch and customers.

Warm regards

Samantha Brown

Timeline

General Manager

Arby's
10.2016 - Current

High School Diploma -

Anclote High School

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